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Client Engagement Associate

EŌS Fitness, Encinitas, California, us, 92023

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E S Fitness is vibrant, energetic, and inspiring. We strive not only to enhance our fitness offerings but also to create a dynamic work environment. Like our members, our employees are ready to meet challenges head-on. Our Core Purpose is to cultivate loyal, lifelong fans and devoted exercise practitioners. Our Core Values include: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Position Purpose:

Act as a welcoming host, serve as the best source of information for members, and foster an enjoyable atmosphere for everyone. Core Purpose:

To create loyal, lifelong fans and exercise practitioners. Responsibilities: Warmly greet members and guests, providing a friendly and professional first impression. Share comprehensive information about gym services, programs, and membership options. Promptly and professionally handle member inquiries, concerns, and complaints. Efficiently check in members and guests using our gym's management software. Manage check-in alerts and notifications effectively. Maintain a clean, organized front desk area stocked with essential supplies. Process payments for memberships, classes, and retail offerings. Follow safety protocols to ensure a secure environment for all. Oversee inventory levels for coolers, beverages, and other items while tracking sales performance. Conduct gym walks to ensure a clean and well-maintained facility, including locker room and bathroom checks. Qualifications: Experience in customer service or a front desk role is preferred. A background or strong interest in the fitness industry is a plus. Excellent interpersonal skills with a strong customer-focused mindset. Able to multitask and thrive in a fast-paced environment. Proficient in MS Office and familiar with gym management software. Strong organizational and problem-solving skills are essential. Flexibility to work evenings, weekends, and holidays as needed. Someone who embodies our Core Values! Requirements: CPR certification required within 30 days of hire. Must complete all mandatory company training within 30 days of employment. Adhere to all current company policies and standard operating procedures. Ability to navigate a gym setting and communicate with employees, members, and the public effectively. Must be able to bend routinely and lift items over 40 lbs. Competence in accessing and using company computer systems for document preparation, data entry, and report retrieval. California Pay Range: $16.50-$25 USD Benefits and Perks: Join a highly energetic and collaborative team. Receive support from a management team dedicated to your professional growth. Enjoy a free membership for yourself and one family member. Benefit from discounted Personal Training services and merchandise, including supplements. Participate in an employee referral program. Utilize daily pay options to access funds before payday. Competitive salary with vacation, holiday, and sick pay benefits.* Access group health, dental, vision, Supplemental Life, Employee Assistance Program, and even Pet Insurance.* Participate in a 401(k) plan with company matching.* Explore personal education growth options with Sophia Learning. *Eligibility for benefits may vary based on tenure and full-time vs. part-time employment. E S Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. To check the status of your application, please visit the Greenhouse Candidate Portal for updates.