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Customer Service Representative

CRG, Fort Worth, Texas, United States, 76102

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Location: 1200 Heritage Trace Pkwy, Fort Worth TX 76131 Contract Length: 02/16/2026 to 05/09/2026 Pay Rate: $21.25-22.75/hr (higher rate is for overnight shift)

Client requires 10 Panel Urine Drug Screen

Description What you’ll do on a typical day:

Assist customers and business partners via telephone and email

Handle customer complaints in a calm, professional manner

Diagnose, assess and resolve problems or issues

Monitor progress of delivery routes

Scan haul-away pods and verify stamps

Process changes or cancellations to delivery orders

What You Need To Succeed At At a minimum, you’ll need:

Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

It’d be great if you also have:

High school diploma or equivalent

1-year related experience preferably within a call center environment

Strong customer service skills and the ability to satisfactorily resolve issues

Solid ability to multitask with exceptional organizational skills

Ability to thrive under pressure while delivering solutions that exceed customer expectations

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