Customer Service Representative
Ragsdale Heating, Air, Plumbing & Electrical, Dallas, Georgia, United States, 30157
Are you a people person with a passion for service? Join the Ragsdale team and be part of a company that values your talent, supports your growth, and rewards your commitment! As a Customer Service Representative, you’ll be the first point of contact for our valued customers—scheduling appointments, answering questions, and ensuring a smooth and friendly experience from start to finish. If you’re dependable, friendly, and eager to grow your career in a supportive, high-energy environment, we want to hear from you!
Shift Availability Monday - Friday; 11am - 8pm; rotating Saturday's
Why Work with Ragsdale? We’ve proudly served the Dallas, GA area for 29 years, earning the trust of our community and the loyalty of our employees. When you join Ragsdale, you’re not just starting a job—you’re building a career in a place where you’re truly appreciated. We invest in your growth through continuous training, career advancement opportunities, and a workplace culture built on teamwork and mutual support.
What's In It For Me?
Competitive Pay $17-$20/hour based on experience and shift
Generous PTO
Comprehensive Benefits
Health, Vision, and Dental plans for you and your family
401(k) with Company Match up to 30%
️
Life, Short-Term, and Long-Term Disability Insurance
Additional Programs
FSA, Employee Assistance Program (EAP), Legal Services, and Identity Theft Protection
Ongoing Professional Development
Positive, Team-Oriented Culture
What Will I Do?
Successfully handle high volume inbound customer service calls
Making/handling high volume of outbound calls
Respond to e-mail inquiries
Receive and record completed work orders from field technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote and sell new or additional services or products when applicable
Do I have What it Takes?
High School Diploma or GED preferred
1-year customer service experience
Basic computer proficiency, particularly with Microsoft applications
Experience with Service Titan is a plus.
Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
Must be able to work evenings and weekends when needed
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
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Shift Availability Monday - Friday; 11am - 8pm; rotating Saturday's
Why Work with Ragsdale? We’ve proudly served the Dallas, GA area for 29 years, earning the trust of our community and the loyalty of our employees. When you join Ragsdale, you’re not just starting a job—you’re building a career in a place where you’re truly appreciated. We invest in your growth through continuous training, career advancement opportunities, and a workplace culture built on teamwork and mutual support.
What's In It For Me?
Competitive Pay $17-$20/hour based on experience and shift
Generous PTO
Comprehensive Benefits
Health, Vision, and Dental plans for you and your family
401(k) with Company Match up to 30%
️
Life, Short-Term, and Long-Term Disability Insurance
Additional Programs
FSA, Employee Assistance Program (EAP), Legal Services, and Identity Theft Protection
Ongoing Professional Development
Positive, Team-Oriented Culture
What Will I Do?
Successfully handle high volume inbound customer service calls
Making/handling high volume of outbound calls
Respond to e-mail inquiries
Receive and record completed work orders from field technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote and sell new or additional services or products when applicable
Do I have What it Takes?
High School Diploma or GED preferred
1-year customer service experience
Basic computer proficiency, particularly with Microsoft applications
Experience with Service Titan is a plus.
Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
Must be able to work evenings and weekends when needed
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
#J-18808-Ljbffr