Account Operations Outside Specialist II (Manheim)
Cox Automotive Inc., Matteson, Illinois, United States, 60443
Job Responsibilities
Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams and various stakeholders.
Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders.
Coordinate sale vehicle run processes, maintaining direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
Build positive relationships with assigned clients, examine vehicles in the sales lineup to ensure standards and quality, complete estimates for reconditioning services to improve vehicle value, coordinate and approve reconditioning services, and conduct condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
Demonstrate proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.
Educate and act as liaison for clients on auction processes and recommend and/or upsell Manheim/CAI products and services based on client needs.
Demonstrate effective prioritization skills, professionalism in client relationships, and assist in resolving client issues promptly and professionally.
May be responsible for efficiently coordinating redemptions, ensuring proper documentation and compliance with all PII policies and procedures, all while delivering exceptional customer service and resolving any issues with professionalism.
Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality and accuracy per client SLA guidelines.
Proficient knowledge of NAAA guidelines to ensure proper placement of vehicle announcements and/or brands.
Proficiency with computer software including Microsoft Office applications and other internal business platforms.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such; actively participate in support of all safety activities aligned with Safety Excellence.
Perform any other duties assigned.
Qualifications
Role consists of 70% outside work and 30% in office administrative.
High School Diploma/GED and 3 years' experience in a related field, OR equivalent combination of education and experience (e.g., any level degree/certification beyond HS diploma/GED in a related discipline or 5 years' experience in a related field).
Valid driver's license required; safe driving record.
Prior experience with vehicle reconditioning and/or general auto body knowledge required.
Self-starter with ability to work with minimal supervision.
Ability to handle multiple tasks simultaneously.
Team-based interpersonal skills.
Excellent verbal and written skills.
Requires physical ability and mental acuity to execute duties within required timeframes to meet business requirements.
Work Environment
Exposure to outdoor elements, including extreme heat and cold.
Moderate noise level.
Exposure to risks and hazards such as sharp/jagged metal and parts, broken glass, hazardous or caustic chemicals.
Compensation Hourly base pay: $22.07 – $33.13 USD per hour. Pay may vary within the anticipated range based on location and candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation including commission and/or incentive program.
Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays each calendar year. Additional paid time off available for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Work Authorization Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM‑OPT or visa sponsorship at present or in the future.
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Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams and various stakeholders.
Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders.
Coordinate sale vehicle run processes, maintaining direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
Build positive relationships with assigned clients, examine vehicles in the sales lineup to ensure standards and quality, complete estimates for reconditioning services to improve vehicle value, coordinate and approve reconditioning services, and conduct condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
Demonstrate proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.
Educate and act as liaison for clients on auction processes and recommend and/or upsell Manheim/CAI products and services based on client needs.
Demonstrate effective prioritization skills, professionalism in client relationships, and assist in resolving client issues promptly and professionally.
May be responsible for efficiently coordinating redemptions, ensuring proper documentation and compliance with all PII policies and procedures, all while delivering exceptional customer service and resolving any issues with professionalism.
Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality and accuracy per client SLA guidelines.
Proficient knowledge of NAAA guidelines to ensure proper placement of vehicle announcements and/or brands.
Proficiency with computer software including Microsoft Office applications and other internal business platforms.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such; actively participate in support of all safety activities aligned with Safety Excellence.
Perform any other duties assigned.
Qualifications
Role consists of 70% outside work and 30% in office administrative.
High School Diploma/GED and 3 years' experience in a related field, OR equivalent combination of education and experience (e.g., any level degree/certification beyond HS diploma/GED in a related discipline or 5 years' experience in a related field).
Valid driver's license required; safe driving record.
Prior experience with vehicle reconditioning and/or general auto body knowledge required.
Self-starter with ability to work with minimal supervision.
Ability to handle multiple tasks simultaneously.
Team-based interpersonal skills.
Excellent verbal and written skills.
Requires physical ability and mental acuity to execute duties within required timeframes to meet business requirements.
Work Environment
Exposure to outdoor elements, including extreme heat and cold.
Moderate noise level.
Exposure to risks and hazards such as sharp/jagged metal and parts, broken glass, hazardous or caustic chemicals.
Compensation Hourly base pay: $22.07 – $33.13 USD per hour. Pay may vary within the anticipated range based on location and candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation including commission and/or incentive program.
Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays each calendar year. Additional paid time off available for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Work Authorization Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM‑OPT or visa sponsorship at present or in the future.
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