Brand Community and Social Media Coordinator
Confidential, Dallas, Texas, United States, 75215
Brand Community & Social Media Coordinator
About the Opportunity
We’re seeking a Brand Community & Social Media Coordinator to support digital presence while delivering elevated, personalized experiences for our VIP guests. This role sits at the intersection of social media execution, guest communication, and hospitality, ensuring our online voice and guest experience feel seamless and thoughtful.
This position is part of the Marketing department and works closely with Restaurant Operations, cross-functional teams and outside agencies. The role requires flexibility to support events, guest needs, and real-time communication outside of standard business hours.
Core Responsibilities Social Media Coordination
Coordinate photo and video shoots in collaboration with internal teams
Manage the social media content calendar and scheduled posts
Draft captions and assist with content ideation
Coordinate influencer visits with PR and restaurant teams
Monitor and respond to direct messages and comments
Guest Relations & VIP Experience
Serve as a point of contact for VIP guests, providing personalized support
Assist with special requests, reservations, and unique dining experiences
Help resolve guest issues promptly and professionally
Maintain VIP guest profiles, preferences, and visit history
Guest & Audience Insights
Collect guest feedback, reviews, and satisfaction insights
Support basic audience and engagement analysis
Flag sentiment shifts or guest experience opportunities to leadership
Requirements
High school diploma or GED required; Bachelor’s degree in Marketing, Communications, or related field strongly preferred
2–4 years of experience in social media, hospitality, guest relations, or a related role
Familiarity with social media platforms and basic analytics tools
Strong written and verbal communication skills
Highly organized, detail-oriented, and collaborative
Ability to thrive in a fast-paced, in-person environment
Availability to work evenings or weekends to support events, openings, or special initiatives
Responsible for monitoring and responding to guest and social media communications throughout the week, including outside standard business hours
Medical, Dental, and Vision benefits
Paid Time Off
Opportunity for growth within a dynamic hospitality brand
#J-18808-Ljbffr
This position is part of the Marketing department and works closely with Restaurant Operations, cross-functional teams and outside agencies. The role requires flexibility to support events, guest needs, and real-time communication outside of standard business hours.
Core Responsibilities Social Media Coordination
Coordinate photo and video shoots in collaboration with internal teams
Manage the social media content calendar and scheduled posts
Draft captions and assist with content ideation
Coordinate influencer visits with PR and restaurant teams
Monitor and respond to direct messages and comments
Guest Relations & VIP Experience
Serve as a point of contact for VIP guests, providing personalized support
Assist with special requests, reservations, and unique dining experiences
Help resolve guest issues promptly and professionally
Maintain VIP guest profiles, preferences, and visit history
Guest & Audience Insights
Collect guest feedback, reviews, and satisfaction insights
Support basic audience and engagement analysis
Flag sentiment shifts or guest experience opportunities to leadership
Requirements
High school diploma or GED required; Bachelor’s degree in Marketing, Communications, or related field strongly preferred
2–4 years of experience in social media, hospitality, guest relations, or a related role
Familiarity with social media platforms and basic analytics tools
Strong written and verbal communication skills
Highly organized, detail-oriented, and collaborative
Ability to thrive in a fast-paced, in-person environment
Availability to work evenings or weekends to support events, openings, or special initiatives
Responsible for monitoring and responding to guest and social media communications throughout the week, including outside standard business hours
Medical, Dental, and Vision benefits
Paid Time Off
Opportunity for growth within a dynamic hospitality brand
#J-18808-Ljbffr