Content Manager III
6+ months
Client Location: Austin, TX, 78727
40 hours/week
Remote – Must work PST Hours
Details Imagine what you could do here! The people here don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Client, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Join us and help us leave the world better than we found it! Retail Engagement Marketing & Merchandising (REMM) is a diverse and multi-disciplinary organization. We are marketers, strategists, creatives, producers and program managers whose role it is to help Client Retail care for our customers and elevate our teams. We build insights, experiences and programs all in service of bringing together the very best of us to help us reach more people, grow our business, and enrich lives. The Content Management team is critical to the success of our Retail Engagement and Marketing teams. The Content Manager will help drive the on-time delivery of assets, and act as a champion for Client standards, ensuring that all final customer-facing deliverables represent the best of us. This is an excellent opportunity to join a growing team in an exciting area of Client Retail.
Description Your work will directly support high-visibility publishing initiatives, supporting internal engagement touchpoint leveraging the Audience Management, Client Events platforms, and Phantom (secure video streaming application). This will require a deep understanding and hands‑on application of audience management set‑up and optimization for these critical internal communications. You will be directly responsible for managing content for Retail Engagement, Marketing and Merchandising platforms. You will work with a team of cross‑functional program managers, producers, globalization producers, creatives, product managers and publishers from the production agency. This role demands a proactive, analytical mindset, a passion for optimization, and the ability to translate complex systems into accessible solutions. You must be comfortable with ambiguity and able to positively and proactively partner with multiple teams with limited direction. You have the organizational skills of a project manager, the pixel‑perfect eyes of a designer, the sky‑high standards of a copy editor, and the ability to converse fluently with technical teams. You understand deadlines, know when to operate independently, and when to seek help from team members or managers to make the work happen. You are able to foresee potential roadblocks and conflicting priorities and mitigate them while keeping calm under pressure. The ideal candidate is a creative thinker and self‑starter, a fast learner, and is comfortable operating in a fast‑paced environment with quick turnarounds.
Responsibilities
Serving as the primary Audience Management functional expert and consultant
Partnering with other Content Management team on day‑to‑day Audience Management tasks including developing robust documentation and training and processes
Strategically owning and optimizing all day‑to‑day aspects of Audience Management for Client Retail content, ensuring precision, compliance, and impact across various platforms including Client Events, Phantom, Hello and Learning.
Identifying and driving simplification initiatives for Audience Management processes, aiming for greater cross‑functional team understanding, providing efficient, assistive, and timely responses to requests.
Owning and maintaining comprehensive documentation for Audience Management processes, ensuring institutional knowledge is captured and accessible.
Proactively addressing and resolving audience‑related issues, by collaborating with IS&T and other relevant teams to propose and implement solutions (e.g., refining user access labels, initiating user group modification requests).
Coordinating with writing, localization, retail tech, and video producers to manage timelines, handoff, and translation for UI copy and image updates across multiple platforms.
Managing and communicating the development of project launch plans, overseeing detailed planning of go‑live assets and deliverables.
Managing task assignment to production agency publishers and validating their work, ensuring adherence to optimized processes.
Validating each milestone from launch to takedown, maintaining brand consistency, and protecting the customer experience.
Participating in post‑release analysis to identify wins and challenges, carrying findings forward to continually improve future project deliveries and execution.
Defining and evangelizing best practices in the content handoff process and Audience Management strategies in partnership with other teams.
Becoming a Subject Matter Expert in Client Events platform, Phantom and Audience Management platforms providing expertise and support to partners.
Minimum Qualification
5-7 years of experience managing content at a global scale
Experience with content management systems, include technical design, development and UAT cycles
Experience using project/process management
Experience managing assets for multiple languages and countries
Excellent written and verbal communicator, with engaging interpersonal skills
Familiarity with HTML, XML and CSS
Strong attention to detail and ability to multi‑task projects, priorities, schedules, and deliverables
Must exhibit high degree of ownership and accountability
Attention to detail and ability to multi‑task projects, priorities, schedules and deliverables
Flexibility to deal with rapidly changing, time‑constrained launch schedules
Ability to creatively solve problems
A positive, enthusiastic attitude and a sincere willingness to learn from team members at all levels
Library science experience is preferred
#J-18808-Ljbffr
Details Imagine what you could do here! The people here don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Client, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Join us and help us leave the world better than we found it! Retail Engagement Marketing & Merchandising (REMM) is a diverse and multi-disciplinary organization. We are marketers, strategists, creatives, producers and program managers whose role it is to help Client Retail care for our customers and elevate our teams. We build insights, experiences and programs all in service of bringing together the very best of us to help us reach more people, grow our business, and enrich lives. The Content Management team is critical to the success of our Retail Engagement and Marketing teams. The Content Manager will help drive the on-time delivery of assets, and act as a champion for Client standards, ensuring that all final customer-facing deliverables represent the best of us. This is an excellent opportunity to join a growing team in an exciting area of Client Retail.
Description Your work will directly support high-visibility publishing initiatives, supporting internal engagement touchpoint leveraging the Audience Management, Client Events platforms, and Phantom (secure video streaming application). This will require a deep understanding and hands‑on application of audience management set‑up and optimization for these critical internal communications. You will be directly responsible for managing content for Retail Engagement, Marketing and Merchandising platforms. You will work with a team of cross‑functional program managers, producers, globalization producers, creatives, product managers and publishers from the production agency. This role demands a proactive, analytical mindset, a passion for optimization, and the ability to translate complex systems into accessible solutions. You must be comfortable with ambiguity and able to positively and proactively partner with multiple teams with limited direction. You have the organizational skills of a project manager, the pixel‑perfect eyes of a designer, the sky‑high standards of a copy editor, and the ability to converse fluently with technical teams. You understand deadlines, know when to operate independently, and when to seek help from team members or managers to make the work happen. You are able to foresee potential roadblocks and conflicting priorities and mitigate them while keeping calm under pressure. The ideal candidate is a creative thinker and self‑starter, a fast learner, and is comfortable operating in a fast‑paced environment with quick turnarounds.
Responsibilities
Serving as the primary Audience Management functional expert and consultant
Partnering with other Content Management team on day‑to‑day Audience Management tasks including developing robust documentation and training and processes
Strategically owning and optimizing all day‑to‑day aspects of Audience Management for Client Retail content, ensuring precision, compliance, and impact across various platforms including Client Events, Phantom, Hello and Learning.
Identifying and driving simplification initiatives for Audience Management processes, aiming for greater cross‑functional team understanding, providing efficient, assistive, and timely responses to requests.
Owning and maintaining comprehensive documentation for Audience Management processes, ensuring institutional knowledge is captured and accessible.
Proactively addressing and resolving audience‑related issues, by collaborating with IS&T and other relevant teams to propose and implement solutions (e.g., refining user access labels, initiating user group modification requests).
Coordinating with writing, localization, retail tech, and video producers to manage timelines, handoff, and translation for UI copy and image updates across multiple platforms.
Managing and communicating the development of project launch plans, overseeing detailed planning of go‑live assets and deliverables.
Managing task assignment to production agency publishers and validating their work, ensuring adherence to optimized processes.
Validating each milestone from launch to takedown, maintaining brand consistency, and protecting the customer experience.
Participating in post‑release analysis to identify wins and challenges, carrying findings forward to continually improve future project deliveries and execution.
Defining and evangelizing best practices in the content handoff process and Audience Management strategies in partnership with other teams.
Becoming a Subject Matter Expert in Client Events platform, Phantom and Audience Management platforms providing expertise and support to partners.
Minimum Qualification
5-7 years of experience managing content at a global scale
Experience with content management systems, include technical design, development and UAT cycles
Experience using project/process management
Experience managing assets for multiple languages and countries
Excellent written and verbal communicator, with engaging interpersonal skills
Familiarity with HTML, XML and CSS
Strong attention to detail and ability to multi‑task projects, priorities, schedules, and deliverables
Must exhibit high degree of ownership and accountability
Attention to detail and ability to multi‑task projects, priorities, schedules and deliverables
Flexibility to deal with rapidly changing, time‑constrained launch schedules
Ability to creatively solve problems
A positive, enthusiastic attitude and a sincere willingness to learn from team members at all levels
Library science experience is preferred
#J-18808-Ljbffr