Responsibilities
Represent the hotel by soliciting, responding to and negotiating with persons requiring large and complex group accommodations (generally over 50 guest rooms) with or without meeting space and/or on‑site catering, based upon market segment and account files assigned by the Director of Sales and Marketing. Represent the hotel in significant interactions dealing with customers relative to sales and operational questions and negotiate contracts with customers and commission agreements with third‑party agencies.
Initiate the preparation of proposals and/or contracts to advise prospective customers primarily about the hotel guest rooms, but also about meeting space and/or banquet dates, space and rate availability, and develop and quote prices for the same.
Attend weekly sales departmental meetings and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group pick‑up.
Conduct site inspections with potential customers, visiting guest rooms, meeting spaces, banquet facilities and other hotel areas.
Move throughout the property to conduct site inspections and maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.
Handle account details so that all pertinent aspects of solicitation and closing are complete and documented, and coordinate various departments’ participation in servicing accounts.
Develop and conduct persuasive verbal sales presentations to prospective clients.
Travel locally to conduct outside calls, promote the hotel and review competition, prepare information, meet with and entertain clients as deemed appropriate, represent the hotel at trade shows and set up exhibits involving bending, stooping, lifting and reaching overhead.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job‑related duties as assigned.
Specific Job Knowledge, Skills, and Abilities
Basic hotel product knowledge, i.e., staffing, operations, safety, security, union rules, structural and terminology, fire, police and health codes, hotel policies, city regulations.
Basic knowledge of the hotel structure/layout and how all departments interact.
Basic knowledge of various types of setup styles used in meeting rooms.
Extensive knowledge of market and related meeting industry.
Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization.
Proficiency in the use and operation of computer systems, including Word, Excel, Access, Outlook, Delphi (or in‑house sales system), Market Vision, OnQ, InFocus, Internet and Intranet, and Optimum Settings (or in‑house CAD program).
Required Skills and Abilities Must have the ability to communicate in English, a self‑starting personality with an even disposition, maintain a professional appearance and manner at all times, and be willing to “pitch‑in” and help coworkers with their job duties and be a team player.
Knowledge of a hotel structure and how all departments interact, the ability to effectively communicate with customers in a friendly and positive manner to solicit business, meet client needs and resolve complaints.
Ability to move throughout the hotel to conduct site inspections.
Performance Standards Customer Satisfaction Our customers are what we are about. One key to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times and treat all guests and associates with courtesy and respect under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits Maintain a positive guest and associate experience by meeting and exceeding hotel standards for work procedures, dress, grooming, punctuality and attendance. Adapt to change in your work area and hotel procedures, be willing to learn new skills and improve existing ones, solve routine problems, and ask for help when unsure.
Safety & Security Adhere to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and concerns.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Represent the hotel by soliciting, responding to and negotiating with persons requiring large and complex group accommodations (generally over 50 guest rooms) with or without meeting space and/or on‑site catering, based upon market segment and account files assigned by the Director of Sales and Marketing. Represent the hotel in significant interactions dealing with customers relative to sales and operational questions and negotiate contracts with customers and commission agreements with third‑party agencies.
Initiate the preparation of proposals and/or contracts to advise prospective customers primarily about the hotel guest rooms, but also about meeting space and/or banquet dates, space and rate availability, and develop and quote prices for the same.
Attend weekly sales departmental meetings and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group pick‑up.
Conduct site inspections with potential customers, visiting guest rooms, meeting spaces, banquet facilities and other hotel areas.
Move throughout the property to conduct site inspections and maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.
Handle account details so that all pertinent aspects of solicitation and closing are complete and documented, and coordinate various departments’ participation in servicing accounts.
Develop and conduct persuasive verbal sales presentations to prospective clients.
Travel locally to conduct outside calls, promote the hotel and review competition, prepare information, meet with and entertain clients as deemed appropriate, represent the hotel at trade shows and set up exhibits involving bending, stooping, lifting and reaching overhead.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job‑related duties as assigned.
Specific Job Knowledge, Skills, and Abilities
Basic hotel product knowledge, i.e., staffing, operations, safety, security, union rules, structural and terminology, fire, police and health codes, hotel policies, city regulations.
Basic knowledge of the hotel structure/layout and how all departments interact.
Basic knowledge of various types of setup styles used in meeting rooms.
Extensive knowledge of market and related meeting industry.
Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization.
Proficiency in the use and operation of computer systems, including Word, Excel, Access, Outlook, Delphi (or in‑house sales system), Market Vision, OnQ, InFocus, Internet and Intranet, and Optimum Settings (or in‑house CAD program).
Required Skills and Abilities Must have the ability to communicate in English, a self‑starting personality with an even disposition, maintain a professional appearance and manner at all times, and be willing to “pitch‑in” and help coworkers with their job duties and be a team player.
Knowledge of a hotel structure and how all departments interact, the ability to effectively communicate with customers in a friendly and positive manner to solicit business, meet client needs and resolve complaints.
Ability to move throughout the hotel to conduct site inspections.
Performance Standards Customer Satisfaction Our customers are what we are about. One key to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times and treat all guests and associates with courtesy and respect under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits Maintain a positive guest and associate experience by meeting and exceeding hotel standards for work procedures, dress, grooming, punctuality and attendance. Adapt to change in your work area and hotel procedures, be willing to learn new skills and improve existing ones, solve routine problems, and ask for help when unsure.
Safety & Security Adhere to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and concerns.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr