Junior Customer Service Representative
ELIXIR MEDICAL CORPORATION, Milpitas, California, United States, 95035
The Customer Service Representative supports the day-to-day customer order process and provides frontline service to internal teams and external customers. Responsibilities include, but are not limited to:
Process customer orders accurately and on time, ensuring alignment across Sales, Marketing, Operations, and Finance.
Monitor and track order status, escalating discrepancies or delays to senior team members as needed.
Assist with the customer approval process, including gathering required documentation and supporting Quality with customer list maintenance.
Collaborate with cross-functional partners to resolve basic order issues, shipment questions, or product availability concerns.
Assist with sales order inventory checks, communicating risks or shortages to the Customer Service team.
Perform basic sales operations tasks, such as updating reports, preparing order summaries, and supporting routine data requests.
Support the management of CRM and ERP data entry, ensuring accuracy of customer information, order notes, and status updates.
General
Follow all company policies, procedures, and work instructions with a strong focus on quality and compliance.
Maintain familiarity with ISO/MDD requirements, Quality System Regulations, and internal DOPs.
Participate in team meetings, training activities, and continuous improvement efforts.
Provide general support to senior Customer Service team members and contribute to a positive team environment.
Qualifications
Experience Minimum 1–2 years of experience in customer service or order management. (Internship or related experience acceptable.) Experience in medical device or healthcare preferred, but not required. Ability to work cooperatively across teams and communicate clearly with internal and external partners. Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment. Basic proficiency with Microsoft Office, particularly Excel, Word, and Outlook. Experience with ERP or CRM system platform knowledge is a plus (QAD, Acumatica, and Salesforce preferred but not required). Education Requirements
Bachelor degree in Business or related field, or equivalent relevant experience This position is based in Milpitas, CA and is an onsite position. The salary range is $71,000 – $80,000 based on factors including experience, skills, etc.
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Experience Minimum 1–2 years of experience in customer service or order management. (Internship or related experience acceptable.) Experience in medical device or healthcare preferred, but not required. Ability to work cooperatively across teams and communicate clearly with internal and external partners. Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment. Basic proficiency with Microsoft Office, particularly Excel, Word, and Outlook. Experience with ERP or CRM system platform knowledge is a plus (QAD, Acumatica, and Salesforce preferred but not required). Education Requirements
Bachelor degree in Business or related field, or equivalent relevant experience This position is based in Milpitas, CA and is an onsite position. The salary range is $71,000 – $80,000 based on factors including experience, skills, etc.
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