Customer Support Representative
We are seeking a Customer Support Representative to provide high-quality service and support to customers through phone and email communication for our client company. This role supports order processing, customer inquiries, and internal coordination to ensure a positive customer experience. The ideal candidate is detail-oriented, professional, and enjoys helping customers in a fast-paced office environment.
Responsibilities
Process inbound customer orders accurately and efficiently
Respond to customer inquiries via phone and email
Assist customers with order status, pricing, and basic product information
Enter and maintain accurate customer and order records
Communicate order updates, delays, or issues proactively
Support customer satisfaction through timely issue resolution
Collaborate with internal teams to meet customer needs
Assist with returns and credits as needed
Qualifications and Skills
Strong written and verbal communication skills
Excellent attention to detail and organization
Ability to multitask and prioritize effectively
Customer-focused, professional demeanor
Proficiency with Microsoft Office (Outlook, Excel, Word)
Comfortable learning internal systems and processes
Benefits/Compensation
Full Time
First shift (8:30am - 5:30pm)
$40,000/year based on experience
Temp to hire position
Weekly pay while employed through Career Concepts
Benefits available while employed through Career Concepts
Location
Erie, PA 16510
About Career Concepts Staffing Services, Inc.
Career Concepts is the leading locally owned staffing company in Western Pennsylvania and New York, dedicated to connecting top-tier talent with exceptional opportunities. With a commitment to excellence, innovation, and ongoing growth, we pride ourselves on delivering unparalleled services to our clients and candidates.
#PROF2025
We are seeking a Customer Support Representative to provide high-quality service and support to customers through phone and email communication for our client company. This role supports order processing, customer inquiries, and internal coordination to ensure a positive customer experience. The ideal candidate is detail-oriented, professional, and enjoys helping customers in a fast-paced office environment.
Responsibilities
Process inbound customer orders accurately and efficiently
Respond to customer inquiries via phone and email
Assist customers with order status, pricing, and basic product information
Enter and maintain accurate customer and order records
Communicate order updates, delays, or issues proactively
Support customer satisfaction through timely issue resolution
Collaborate with internal teams to meet customer needs
Assist with returns and credits as needed
Qualifications and Skills
Strong written and verbal communication skills
Excellent attention to detail and organization
Ability to multitask and prioritize effectively
Customer-focused, professional demeanor
Proficiency with Microsoft Office (Outlook, Excel, Word)
Comfortable learning internal systems and processes
Benefits/Compensation
Full Time
First shift (8:30am - 5:30pm)
$40,000/year based on experience
Temp to hire position
Weekly pay while employed through Career Concepts
Benefits available while employed through Career Concepts
Location
Erie, PA 16510
About Career Concepts Staffing Services, Inc.
Career Concepts is the leading locally owned staffing company in Western Pennsylvania and New York, dedicated to connecting top-tier talent with exceptional opportunities. With a commitment to excellence, innovation, and ongoing growth, we pride ourselves on delivering unparalleled services to our clients and candidates.
#PROF2025