Customer Sales & Service Representative I
Mediacom Communications, Davenport, Iowa, United States, 52800
Customer Sales & Service Representative I
Who We Are
Since 1995, Mediacom Communications has become a coast‑to‑coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.
Position Overview Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments. The first six months will be on‑site in the office as Mediacom provides the training for your new role.
Position Schedule – Fully Hybrid At 6 Months
Month 1‑3: Training (on‑site)
Month 4‑5: Live calls, ongoing training as needed (on‑site)
Month 6: Full hybrid schedule rotation (25% onsite, 75% work from home)
Company Benefits
$1,000 Sign‑On Bonus!
Paid on‑the‑job training and opportunity to promote!
Company‑provided equipment!
Hybrid schedule! The first six months will be on‑site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on‑site in the office.
Health, vision, and dental insurance!
Paid vacation, holidays and flex paid time off!
401(k) with generous company match!
Pay increases through self‑guided training!
Monthly commission potential!
Shift differential pay increase for evening shifts!
Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
Education enrichment up to $5,000 per year for qualified employees!
Employee wellness program!
Position Responsibilities
Interact with customers by telephone, as well as e‑mail, mail, and fax.
Answer customer inquiries and solve problems regarding billing, services, and products.
Assess customer needs and interests to present Mediacom products and services.
Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
Exceed or maintain minimum sales, quality, and productivity standards.
Demonstrate courtesy and patience in customer relations.
Troubleshoot basic service issues and schedule on‑site service calls when necessary.
Receive and process customer payments.
Position Requirements
High School Diploma or GED required; 2‑year degree preferred.
1‑2 years prior work experience in customer facing role required.
Technical support experience preferred; not required.
Basic knowledge of Microsoft Windows and experience using email programs.
Previous experience in an inbound call center environment preferred.
Must have ability to work successfully while multi‑tasking (to include speaking, typing, and moving in and out of multiple platforms.)
Strong customer service skills including listening skills, processing detailed information, communicating detailed and complex information, and ability to establish rapport with customers.
Strong written and verbal communication skills with the ability to work in a fast‑paced environment.
Detail oriented, strong organizational and follow‑through skills are required.
Ability to type 30+ WPM.
Dual‑monitor environment experience highly preferred; proven ability to toggle back and forth between multiple platforms and databases quickly and efficiently.
Ability to work evenings, weekends, and holidays.
Ability to work overtime when needed.
Ability to sit for extended periods of time.
Get to know us Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.
Our Awards
2025 Best Managed Companies
2024 Best Managed Companies
2023 Best Managed Companies
2022 Best Managed Companies
2021 Best Managed Companies
2019 Best Company for Women to Work
2017 Best Company for People of Color and Women to Work
Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award
Who you are matters here Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
Disclaimer The salary range for this position is $15.00 – $16.50 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
Contact Mediacom endeavors to make mediacomcable.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact 845‑443‑2408. Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response.
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Position Overview Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments. The first six months will be on‑site in the office as Mediacom provides the training for your new role.
Position Schedule – Fully Hybrid At 6 Months
Month 1‑3: Training (on‑site)
Month 4‑5: Live calls, ongoing training as needed (on‑site)
Month 6: Full hybrid schedule rotation (25% onsite, 75% work from home)
Company Benefits
$1,000 Sign‑On Bonus!
Paid on‑the‑job training and opportunity to promote!
Company‑provided equipment!
Hybrid schedule! The first six months will be on‑site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on‑site in the office.
Health, vision, and dental insurance!
Paid vacation, holidays and flex paid time off!
401(k) with generous company match!
Pay increases through self‑guided training!
Monthly commission potential!
Shift differential pay increase for evening shifts!
Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
Education enrichment up to $5,000 per year for qualified employees!
Employee wellness program!
Position Responsibilities
Interact with customers by telephone, as well as e‑mail, mail, and fax.
Answer customer inquiries and solve problems regarding billing, services, and products.
Assess customer needs and interests to present Mediacom products and services.
Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
Exceed or maintain minimum sales, quality, and productivity standards.
Demonstrate courtesy and patience in customer relations.
Troubleshoot basic service issues and schedule on‑site service calls when necessary.
Receive and process customer payments.
Position Requirements
High School Diploma or GED required; 2‑year degree preferred.
1‑2 years prior work experience in customer facing role required.
Technical support experience preferred; not required.
Basic knowledge of Microsoft Windows and experience using email programs.
Previous experience in an inbound call center environment preferred.
Must have ability to work successfully while multi‑tasking (to include speaking, typing, and moving in and out of multiple platforms.)
Strong customer service skills including listening skills, processing detailed information, communicating detailed and complex information, and ability to establish rapport with customers.
Strong written and verbal communication skills with the ability to work in a fast‑paced environment.
Detail oriented, strong organizational and follow‑through skills are required.
Ability to type 30+ WPM.
Dual‑monitor environment experience highly preferred; proven ability to toggle back and forth between multiple platforms and databases quickly and efficiently.
Ability to work evenings, weekends, and holidays.
Ability to work overtime when needed.
Ability to sit for extended periods of time.
Get to know us Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.
Our Awards
2025 Best Managed Companies
2024 Best Managed Companies
2023 Best Managed Companies
2022 Best Managed Companies
2021 Best Managed Companies
2019 Best Company for Women to Work
2017 Best Company for People of Color and Women to Work
Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award
Who you are matters here Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
Disclaimer The salary range for this position is $15.00 – $16.50 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
Contact Mediacom endeavors to make mediacomcable.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact 845‑443‑2408. Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response.
#J-18808-Ljbffr