Customer Sales & Service Rep I, Customer Sales
Mediacom Communications, Chillicothe, Illinois, United States, 61523
Position
Customer Sales & Service Representative I
Who We Are Since 1995, Mediacom Communications has become a coast‑to‑coast presence with operations in 22 states and a team exceeding 4,000 people. We bridge the digital divide between America’s major cities and its smaller regions by offering fast, reliable internet service, free digital and HD TV choices, and advanced home security and phone services.
Position Overview Answer customer calls and provide a positive experience in a prompt, professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues, and scheduling installation appointments. The first 90 days are on‑site in the office for training. After training, the schedule is 3 weeks work‑from‑home and 1 week on‑site.
Position Schedule—Fully Hybrid At 6 Months
Month 1‑3: Training (on‑site)
Month 4‑5: Live calls, ongoing training as needed (on‑site)
Month 6: Full hybrid schedule rotation (25% on‑site, 75% work‑from‑home)
Company Benefits
$1,000 Sign‑On Bonus
Paid on‑job training and opportunity to promote
Company‑provided equipment
Hybrid schedule
Health, vision, and dental insurance
Paid vacation, holidays, and flex paid time off
401(k) with generous company match
Pay increases through self‑guided training
Monthly commission potential
Shift differential pay increase for evening shifts
Employee discounts on Mediacom services; where services are unavailable, reimbursement of internet/cable services is provided
Education enrichment up to $5,000 per year for qualified employees
Employee wellness program
Position Responsibilities
Interact with customers by telephone, e‑mail, mail, and fax
Answer inquiries and solve problems regarding billing, services, and products
Assess customer needs and interests to present Mediacom products and services
Utilize sales and retention guidelines to process requests for adding or disconnecting services
Exceed or maintain minimum sales, quality, and productivity standards
Demonstrate courtesy and patience in customer relations
Troubleshoot basic service issues and schedule on‑site service calls when necessary
Receive and process customer payments
Position Requirements
High School Diploma or GED required; two‑year degree preferred
1‑2 years of prior customer‑facing experience required
Technical support experience preferred; not required
Basic knowledge of Microsoft Windows and experience using email programs
Previous experience in an inbound call‑center environment preferred
Ability to work successfully while multi‑tasking (speaking, typing, navigating multiple platforms)
Strong customer service skills including listening, processing detailed information, and establishing rapport with customers
Strong written and verbal communication skills; works well in fast‑paced environments
Detail oriented with strong organizational and follow‑through skills
Typing speed of 30+ WPM
Dual‑monitor environment experience highly preferred; proven ability to toggle between multiple platforms and databases quickly
Willingness to work evenings, weekends, and holidays
Willingness to work overtime when needed
Ability to sit for extended periods of time
Get to Know Us Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business, and OnMedia. Joining Mediacom means being part of a powerful team of more than 4,000 individuals serving over 1.55 million customers across 22 states.
Our Awards Mediacom has received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, and C2HR’s 2021 Social Impact Award.
Who You Are Matters Here Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. These protections extend to all employment policies, practices, and actions—recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
Disclaimer The salary range for this position is $15.00 – $16.50 an hour. When making a job offer, we consider several factors in the determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
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Who We Are Since 1995, Mediacom Communications has become a coast‑to‑coast presence with operations in 22 states and a team exceeding 4,000 people. We bridge the digital divide between America’s major cities and its smaller regions by offering fast, reliable internet service, free digital and HD TV choices, and advanced home security and phone services.
Position Overview Answer customer calls and provide a positive experience in a prompt, professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues, and scheduling installation appointments. The first 90 days are on‑site in the office for training. After training, the schedule is 3 weeks work‑from‑home and 1 week on‑site.
Position Schedule—Fully Hybrid At 6 Months
Month 1‑3: Training (on‑site)
Month 4‑5: Live calls, ongoing training as needed (on‑site)
Month 6: Full hybrid schedule rotation (25% on‑site, 75% work‑from‑home)
Company Benefits
$1,000 Sign‑On Bonus
Paid on‑job training and opportunity to promote
Company‑provided equipment
Hybrid schedule
Health, vision, and dental insurance
Paid vacation, holidays, and flex paid time off
401(k) with generous company match
Pay increases through self‑guided training
Monthly commission potential
Shift differential pay increase for evening shifts
Employee discounts on Mediacom services; where services are unavailable, reimbursement of internet/cable services is provided
Education enrichment up to $5,000 per year for qualified employees
Employee wellness program
Position Responsibilities
Interact with customers by telephone, e‑mail, mail, and fax
Answer inquiries and solve problems regarding billing, services, and products
Assess customer needs and interests to present Mediacom products and services
Utilize sales and retention guidelines to process requests for adding or disconnecting services
Exceed or maintain minimum sales, quality, and productivity standards
Demonstrate courtesy and patience in customer relations
Troubleshoot basic service issues and schedule on‑site service calls when necessary
Receive and process customer payments
Position Requirements
High School Diploma or GED required; two‑year degree preferred
1‑2 years of prior customer‑facing experience required
Technical support experience preferred; not required
Basic knowledge of Microsoft Windows and experience using email programs
Previous experience in an inbound call‑center environment preferred
Ability to work successfully while multi‑tasking (speaking, typing, navigating multiple platforms)
Strong customer service skills including listening, processing detailed information, and establishing rapport with customers
Strong written and verbal communication skills; works well in fast‑paced environments
Detail oriented with strong organizational and follow‑through skills
Typing speed of 30+ WPM
Dual‑monitor environment experience highly preferred; proven ability to toggle between multiple platforms and databases quickly
Willingness to work evenings, weekends, and holidays
Willingness to work overtime when needed
Ability to sit for extended periods of time
Get to Know Us Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business, and OnMedia. Joining Mediacom means being part of a powerful team of more than 4,000 individuals serving over 1.55 million customers across 22 states.
Our Awards Mediacom has received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, and C2HR’s 2021 Social Impact Award.
Who You Are Matters Here Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. These protections extend to all employment policies, practices, and actions—recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
Disclaimer The salary range for this position is $15.00 – $16.50 an hour. When making a job offer, we consider several factors in the determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
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