Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short‑term rentals had to offer and created a new class of hospitality that is well‑priced, reliable, and offers a large selection of great locations.
Unlike traditional hotel operators, we prioritize
automation, AI-driven pricing, and data-driven decision-making
to optimize revenue and improve guest experiences.
Time Commitment:
approximately 32-40 hours
Anticipated Schedule:
Flexible - including nights, weekends, and holidays.
The Role The Property Operations Lead is an on‑site facilitator of everything that the Kasa guest will experience during their stay. Through regular in‑person inspections you ensure that all public spaces are clean, safe, and well‑maintained to Kasa brand standards, setting the tone of the property and ensuring readiness for check‑in.
Daily tasks include visiting and assessing units for recurring property management tasks, replacing broken items, liaising with housekeeping partners and service vendors, stocking supplies, and providing support for lockouts, last‑minute requests, and guest issues. You will identify, prioritize, and execute cost‑effective property improvements aligned with Kasa brand standards. The schedule is driven by business needs and may include nights, weekends, and holidays. While not on‑call 24/7, you will be compensated for overtime during emergencies.
Required Attributes
Think Like an Owner:
Take accountability for all facets of unit/building performance and enhance partner satisfaction while maximizing operating profit per unit.
Tech Savvy:
Proficient with modern technology tools and effectively use them to complete daily work.
Handy:
Comfortable using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
Quality Control Leader:
Establish and implement streamlined processes that ensure adherence to high‑quality standards.
Reliable:
Arrive on time and welcome nights and weekends.
Collaborative:
Work effectively with leadership and peers to meet goals and contribute ideas for operational and experiential improvements.
Smooth Operator:
Approach problem resolution with confidence, empathy, and creativity to swiftly resolve guest needs.
Change Agent:
Support tactical execution of change management efforts, including communication plans and training development.
Process Minded:
Execute established processes with precision and surface deficiencies that affect guest experience.
Required Policy Information
This role requires regular access to a reliable vehicle, a valid driver’s license, and a clean driving record with proof of insurance.
Expected Results
Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.
Key Initiative: Identify and communicate on‑site issues.
Key Initiative: Maintain appropriate supply inventory levels.
Key Initiative: Participate in preventative maintenance program.
Role Objective 2: Complete tasks that drive productivity within the operation.
Key Initiative: Complete brand standard inspections to gather property‑level data.
Key Initiative: Decrease the number of after‑hours calls and inquiries.
Benefits
Remote Work:
Flexibility is a core value; over three‑quarters of the team works remotely.
Kasa Travel Credit:
Free stays at Kasa locations and discounts for friends and family.
Pay:
Starting base pay range $28.00–$30.00; subject to change.
Paid Time Off:
Full‑time employees accrue paid time off at a generous rate that increases with tenure.
Cell Phone Reimbursement:
Reimbursement for a portion of your monthly cell phone bill.
Health Coverage:
Comprehensive health insurance options, including fertility coverage.
Other Perks:
Wi‑fi stipend, home office stipend, and more.
Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.
Kasa is an E‑Verify participant. We verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I‑9 against records available to the Social Security Administration and the Department of Homeland Security. You may find more information here and here.
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Unlike traditional hotel operators, we prioritize
automation, AI-driven pricing, and data-driven decision-making
to optimize revenue and improve guest experiences.
Time Commitment:
approximately 32-40 hours
Anticipated Schedule:
Flexible - including nights, weekends, and holidays.
The Role The Property Operations Lead is an on‑site facilitator of everything that the Kasa guest will experience during their stay. Through regular in‑person inspections you ensure that all public spaces are clean, safe, and well‑maintained to Kasa brand standards, setting the tone of the property and ensuring readiness for check‑in.
Daily tasks include visiting and assessing units for recurring property management tasks, replacing broken items, liaising with housekeeping partners and service vendors, stocking supplies, and providing support for lockouts, last‑minute requests, and guest issues. You will identify, prioritize, and execute cost‑effective property improvements aligned with Kasa brand standards. The schedule is driven by business needs and may include nights, weekends, and holidays. While not on‑call 24/7, you will be compensated for overtime during emergencies.
Required Attributes
Think Like an Owner:
Take accountability for all facets of unit/building performance and enhance partner satisfaction while maximizing operating profit per unit.
Tech Savvy:
Proficient with modern technology tools and effectively use them to complete daily work.
Handy:
Comfortable using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
Quality Control Leader:
Establish and implement streamlined processes that ensure adherence to high‑quality standards.
Reliable:
Arrive on time and welcome nights and weekends.
Collaborative:
Work effectively with leadership and peers to meet goals and contribute ideas for operational and experiential improvements.
Smooth Operator:
Approach problem resolution with confidence, empathy, and creativity to swiftly resolve guest needs.
Change Agent:
Support tactical execution of change management efforts, including communication plans and training development.
Process Minded:
Execute established processes with precision and surface deficiencies that affect guest experience.
Required Policy Information
This role requires regular access to a reliable vehicle, a valid driver’s license, and a clean driving record with proof of insurance.
Expected Results
Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.
Key Initiative: Identify and communicate on‑site issues.
Key Initiative: Maintain appropriate supply inventory levels.
Key Initiative: Participate in preventative maintenance program.
Role Objective 2: Complete tasks that drive productivity within the operation.
Key Initiative: Complete brand standard inspections to gather property‑level data.
Key Initiative: Decrease the number of after‑hours calls and inquiries.
Benefits
Remote Work:
Flexibility is a core value; over three‑quarters of the team works remotely.
Kasa Travel Credit:
Free stays at Kasa locations and discounts for friends and family.
Pay:
Starting base pay range $28.00–$30.00; subject to change.
Paid Time Off:
Full‑time employees accrue paid time off at a generous rate that increases with tenure.
Cell Phone Reimbursement:
Reimbursement for a portion of your monthly cell phone bill.
Health Coverage:
Comprehensive health insurance options, including fertility coverage.
Other Perks:
Wi‑fi stipend, home office stipend, and more.
Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.
Kasa is an E‑Verify participant. We verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I‑9 against records available to the Social Security Administration and the Department of Homeland Security. You may find more information here and here.
#J-18808-Ljbffr