German-Speaking Customer Care for Digital Marketing
Mercier Consultancy MD, New Bremen, Ohio, United States
Mercier Consultancy MD is excited to present a fantastic opportunity for German Speaking Customer Service Representatives for a leading Digital Marketing Platform, with the opportunity to work in Greece. This role is designed for individuals who have a passion for digital marketing and a commitment to providing outstanding customer support. As a representative, you will assist clients in German, helping them navigate the platform and address their inquiries.
Key Responsibilities
Manage customer inquiries related to the digital marketing platform, including account setup, features, and troubleshooting via phone, email, and chat in German Provide clear and comprehensive guidance on digital marketing strategies, tools, and best practices Assist customers with technical issues and ensure effective resolutions to enhance their experience Resolve customer complaints and inquiries efficiently, ensuring high satisfaction levels Document all customer interactions accurately in the CRM system for future reference and follow-up Collaborate with internal teams to improve the platform and overall customer service delivery Stay informed about digital marketing trends to provide relevant and updated assistance
Requirements
Fluency in German (both written and spoken) is essential; knowledge of English is a plus Previous experience in customer service, preferably in the digital marketing or technology sector Strong communication skills with an ability to explain complex concepts in a clear manner Problem-solving capabilities and a proactive approach to customer inquiries Excellent time management and organizational skills to handle multiple tasks in a fast-paced environment Familiarity with digital marketing tools and customer service software is desirable Willingness to work flexible hours, including evenings and weekends as necessary Relocation to Greece is required for this position
Benefits
Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More..
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Key Responsibilities
Manage customer inquiries related to the digital marketing platform, including account setup, features, and troubleshooting via phone, email, and chat in German Provide clear and comprehensive guidance on digital marketing strategies, tools, and best practices Assist customers with technical issues and ensure effective resolutions to enhance their experience Resolve customer complaints and inquiries efficiently, ensuring high satisfaction levels Document all customer interactions accurately in the CRM system for future reference and follow-up Collaborate with internal teams to improve the platform and overall customer service delivery Stay informed about digital marketing trends to provide relevant and updated assistance
Requirements
Fluency in German (both written and spoken) is essential; knowledge of English is a plus Previous experience in customer service, preferably in the digital marketing or technology sector Strong communication skills with an ability to explain complex concepts in a clear manner Problem-solving capabilities and a proactive approach to customer inquiries Excellent time management and organizational skills to handle multiple tasks in a fast-paced environment Familiarity with digital marketing tools and customer service software is desirable Willingness to work flexible hours, including evenings and weekends as necessary Relocation to Greece is required for this position
Benefits
Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More..
#J-18808-Ljbffr