We are seeking an energetic and motivated Sales Associate Lead to join our dynamic retail team at The UPS Store in Asheboro, NC! In this pivotal role, you will serve as a frontline leader, inspiring and guiding sales associates to deliver exceptional customer service while driving store performance. Your leadership will foster a positive shopping environment, ensure operational excellence, and support the development of team members. If you thrive in fast-paced settings, possess strong management skills, and are passionate about retail sales, this is the perfect opportunity to elevate your career and make a meaningful impact.
Responsibilities
Effectively manage all areas of operations including product sales, pack and ship, ordering, daily open and close activities, training, customer and vendor relationships, print production, print, customer claims, house account billing and other duties as assigned. Supervise, motivate and develop Sales Associates, focusing on excellent customer service, operational excellence and team building. Pro-actively handles customer complaints and assist customers with problems to resolution. Perform print production projects using common software applications. (e.g., Microsoft Word, Excel, Publisher, Adobe Photoshop, Acrobat, Illustrator) Ensure compliance in the areas of Operational Standards and Requirements. Assist and communicate with Franchisee regarding all areas of store operations. Provide excellent customer service in an over-the-counter retail environment. Process customer shipments via UPS computer applications. Pack customer packages utilizing UPS packaging guidelines and materials. Accurately perform daily opening and/or close out procedures in accordance with company policy and procedure. Assist customers with copy, print, notary, fax, and all other services. Maintain a high level of sanitation, orderliness and professionalism throughout the center through the utilization of leadership by example. Requirements
Notary Public
– must be willing to obtain Notary Public within the 2 months of employment Must be able to accommodate for a flexible work schedule Ability to utilize conflict resolution to maintain harmonious relationships with customers in person and over the phone. Ability to communicate effectively in oral and written (e.g., email) form. Excellent customer service and computer skills. Hands-on knowledge of Microsoft Office programs. Ability to complete print production projects using print equipment (training provided) and common software applications. (e.g., Microsoft Word, Publisher, Adobe Photoshop, Adobe Illustrator) Excellent quantitative aptitude — ability to work a cash register and reconcile at end of day. Ability to lift 50 lbs. regularly. Ability to stand for extended periods of time. High school diploma; college degree highly preferred (Business Administration, Business Management, or Graphic Design are relatable degrees) Bilingual - ability to speak English and Spanish fluently(Highly Preferred)
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Effectively manage all areas of operations including product sales, pack and ship, ordering, daily open and close activities, training, customer and vendor relationships, print production, print, customer claims, house account billing and other duties as assigned. Supervise, motivate and develop Sales Associates, focusing on excellent customer service, operational excellence and team building. Pro-actively handles customer complaints and assist customers with problems to resolution. Perform print production projects using common software applications. (e.g., Microsoft Word, Excel, Publisher, Adobe Photoshop, Acrobat, Illustrator) Ensure compliance in the areas of Operational Standards and Requirements. Assist and communicate with Franchisee regarding all areas of store operations. Provide excellent customer service in an over-the-counter retail environment. Process customer shipments via UPS computer applications. Pack customer packages utilizing UPS packaging guidelines and materials. Accurately perform daily opening and/or close out procedures in accordance with company policy and procedure. Assist customers with copy, print, notary, fax, and all other services. Maintain a high level of sanitation, orderliness and professionalism throughout the center through the utilization of leadership by example. Requirements
Notary Public
– must be willing to obtain Notary Public within the 2 months of employment Must be able to accommodate for a flexible work schedule Ability to utilize conflict resolution to maintain harmonious relationships with customers in person and over the phone. Ability to communicate effectively in oral and written (e.g., email) form. Excellent customer service and computer skills. Hands-on knowledge of Microsoft Office programs. Ability to complete print production projects using print equipment (training provided) and common software applications. (e.g., Microsoft Word, Publisher, Adobe Photoshop, Adobe Illustrator) Excellent quantitative aptitude — ability to work a cash register and reconcile at end of day. Ability to lift 50 lbs. regularly. Ability to stand for extended periods of time. High school diploma; college degree highly preferred (Business Administration, Business Management, or Graphic Design are relatable degrees) Bilingual - ability to speak English and Spanish fluently(Highly Preferred)
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