Tasks
About the role We are looking for a Telesales & Customer Retentions Agent to develop and maintain excellent relations with new and existing customers, resulting in increased levels of customer retention and customer satisfaction. Duties & Responsibilities Key responsibilities include: ● Respond to incoming requests via telephone, email and online live chat to identify, inform and sell the correct hosting product to meet the customers need. ● Maintain an excellent knowledge of our portfolio of products and services. ● Respond to incoming requests for cancellation of services and identify opportunities to achieveretention. ● To consistently achieve and exceed sales and retentions targets. ● Direct customers to our online knowledge base to improve their future self service capability. ● Document customer cancellation outcomes to add to our knowledge of reasons why customerschoose to cancel their services with us. ● Report regularly to Telesales & Customer Retentions Manager on all activities relating to the role Skills & Expertise required: Essential: ● Proven track record of selling on the telephone, including revenue generation and exceeding sales targets. ● Self-motivated. ● Sales and/or Customer Service experience in a similar role. ● Excellent verbal and written communication skills. ● Excellent telephone manner. Desirable: ● Technically minded with strong problem solving & analytical skills ● A good knowledge of the Internet, email, FTP and the world wide web ● An understanding of Hosting & DNS would be an advantage Qualifications #J-18808-Ljbffr
About the role We are looking for a Telesales & Customer Retentions Agent to develop and maintain excellent relations with new and existing customers, resulting in increased levels of customer retention and customer satisfaction. Duties & Responsibilities Key responsibilities include: ● Respond to incoming requests via telephone, email and online live chat to identify, inform and sell the correct hosting product to meet the customers need. ● Maintain an excellent knowledge of our portfolio of products and services. ● Respond to incoming requests for cancellation of services and identify opportunities to achieveretention. ● To consistently achieve and exceed sales and retentions targets. ● Direct customers to our online knowledge base to improve their future self service capability. ● Document customer cancellation outcomes to add to our knowledge of reasons why customerschoose to cancel their services with us. ● Report regularly to Telesales & Customer Retentions Manager on all activities relating to the role Skills & Expertise required: Essential: ● Proven track record of selling on the telephone, including revenue generation and exceeding sales targets. ● Self-motivated. ● Sales and/or Customer Service experience in a similar role. ● Excellent verbal and written communication skills. ● Excellent telephone manner. Desirable: ● Technically minded with strong problem solving & analytical skills ● A good knowledge of the Internet, email, FTP and the world wide web ● An understanding of Hosting & DNS would be an advantage Qualifications #J-18808-Ljbffr