Overview
Will be responsible for responding to all customer requests and questions regarding products and account information in a timely and professional manner via telephone or computer Prepare, process, review, and monitor various documents including customer orders and shipments Prepare quotes and recommend products based on customer needs Informs customer of unit prices, shipping date, and follow up on orders to ensure delivery by specified date Interaction with production, shipping, warehouse, or personnel to expedite or trace missing or delayed shipments Build and sustain positive relationships with external sales agencies and customers through open communication and exceeding expectations Operate in a team environment to achieve departmental and personal goals and assist others with their goals Compile and submit requests for RMA's/credits for the customers Resolve customer concerns or issues with appropriate alternatives and solutions by assessing and investigating internal issues or shortfalls, expediting necessary adjustments or corrections, and following up with customers to ensure satisfaction and/or escalating when required Conduct outbound sales calls and emails to target prospects to generate new business opportunities Build and maintain strong relationships with existing and potential customers through regular follow-ups and proactive communication Develop a comprehensive understanding of our product lines and provide recommendations to meet the customer needs Other duties as assigned
Skills and Experience
Associate degree A minimum of 3 years of previous customer service or sales experience Strong interpersonal, organizational, research, and analytical skills Excellent written, interpersonal, and verbal communication skills with attention to listening and details Self-started motivated to achieve goals and overcome challenges Excels at time management and prioritizing tasks Excellent computer skills including Microsoft Office Knowledge and experience with MRP systems a plus
Benefits
Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package.
Weekly pay $5 prescription drugs $5 doctor's visit copays Free teledoctor service Free counseling services Life insurance included Vision insurance included Dental insurance included Vacation and holiday pay Scholarship Opportunities 401(k) retirement plan Free legal services Our unbeatable employee discount program
Apply now so we can hold a spot for you. We can't wait to talk to you!
--Your Ōnin team
Will be responsible for responding to all customer requests and questions regarding products and account information in a timely and professional manner via telephone or computer Prepare, process, review, and monitor various documents including customer orders and shipments Prepare quotes and recommend products based on customer needs Informs customer of unit prices, shipping date, and follow up on orders to ensure delivery by specified date Interaction with production, shipping, warehouse, or personnel to expedite or trace missing or delayed shipments Build and sustain positive relationships with external sales agencies and customers through open communication and exceeding expectations Operate in a team environment to achieve departmental and personal goals and assist others with their goals Compile and submit requests for RMA's/credits for the customers Resolve customer concerns or issues with appropriate alternatives and solutions by assessing and investigating internal issues or shortfalls, expediting necessary adjustments or corrections, and following up with customers to ensure satisfaction and/or escalating when required Conduct outbound sales calls and emails to target prospects to generate new business opportunities Build and maintain strong relationships with existing and potential customers through regular follow-ups and proactive communication Develop a comprehensive understanding of our product lines and provide recommendations to meet the customer needs Other duties as assigned
Skills and Experience
Associate degree A minimum of 3 years of previous customer service or sales experience Strong interpersonal, organizational, research, and analytical skills Excellent written, interpersonal, and verbal communication skills with attention to listening and details Self-started motivated to achieve goals and overcome challenges Excels at time management and prioritizing tasks Excellent computer skills including Microsoft Office Knowledge and experience with MRP systems a plus
Benefits
Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package.
Weekly pay $5 prescription drugs $5 doctor's visit copays Free teledoctor service Free counseling services Life insurance included Vision insurance included Dental insurance included Vacation and holiday pay Scholarship Opportunities 401(k) retirement plan Free legal services Our unbeatable employee discount program
Apply now so we can hold a spot for you. We can't wait to talk to you!
--Your Ōnin team