Collections Specialist
Capital Waste Services, Columbia, South Carolina, United States, 29204
Collections Specialist
The Collections Specialist is responsible for managing assigned customer accounts to ensure timely and accurate collection of receivables. This role works closely with customers, operations leadership, route managers, and customer service teams to resolve billing and service-related issues that impact payment, while maintaining positive customer relationships and supporting company cash flow objectives. Key Responsibilities
Perform outbound collection activities
for assigned commercial and residential waste service accounts through phone calls, emails, and written correspondence. Monitor accounts receivable aging reports
and proactively follow up on past-due balances in accordance with company collection policies. Work directly with customers
to resolve billing discrepancies related to waste services, including missed pickups, route schedules, service changes, equipment issues, contract terms, and pricing adjustments. Coordinate with Operations, Customer Service, and Route Supervisors
to verify service completion, resolve service disputes, and remove barriers to payment. Accurately document
all collection efforts, customer communications, disputes, and payment arrangements in the company's billing or ERP system. Process and track payment commitments
and follow up to ensure resolution. Escalate delinquent, high-risk, or non-responsive accounts
to the Accounts Receivable Manager for further action, including service interruption, suspension, or referral to third-party collections when appropriate. Assist with maintaining accurate customer account records
and receivable aging reports across multiple locations. Ensure compliance
with company policies, internal controls, and confidentiality requirements. Maintain professionalism
and composure when handling difficult customer interactions involving service or billing concerns. Perform other duties
as assigned. Qualifications & Skills
Associate's or Bachelor's degree
in Accounting, Finance, Business, or a related field preferred. 24 years of experience
in collections, accounts receivable, or billing; experience in waste services, utilities, logistics, or other recurring service industries strongly preferred. Experience managing high-volume customer accounts
and recurring billing cycles. Strong proficiency in Microsoft Excel
and Microsoft Office applications. Experience working with billing systems , accounting software, or ERP platforms. High attention to detail
with strong documentation and data accuracy skills. Ability to communicate clearly
and professionally with customers, internal teams, and leadership. Strong organizational skills
with the ability to manage multiple priorities in a fast-paced environment. Customer-focused mindset
with the ability to balance collections effectiveness and service resolution. Working Conditions
Professional office environment Minimal exposure to adverse environmental conditions
typical of field or route operations. Physical Requirements
Sedentary work
involving extended periods of sitting. Occasional standing and walking Repetitive hand, wrist, and finger motion
related to computer, keyboard, and telephone use. Ability to lift up to 10 pounds occasionally Why Join Capital Waste Services
Stable, essential-service industry supporting local communities Opportunities for growth
within an expanding multi-location organization. Collaborative work environment
closely connected to operations and service teams. Competitive pay and benefits
The Collections Specialist is responsible for managing assigned customer accounts to ensure timely and accurate collection of receivables. This role works closely with customers, operations leadership, route managers, and customer service teams to resolve billing and service-related issues that impact payment, while maintaining positive customer relationships and supporting company cash flow objectives. Key Responsibilities
Perform outbound collection activities
for assigned commercial and residential waste service accounts through phone calls, emails, and written correspondence. Monitor accounts receivable aging reports
and proactively follow up on past-due balances in accordance with company collection policies. Work directly with customers
to resolve billing discrepancies related to waste services, including missed pickups, route schedules, service changes, equipment issues, contract terms, and pricing adjustments. Coordinate with Operations, Customer Service, and Route Supervisors
to verify service completion, resolve service disputes, and remove barriers to payment. Accurately document
all collection efforts, customer communications, disputes, and payment arrangements in the company's billing or ERP system. Process and track payment commitments
and follow up to ensure resolution. Escalate delinquent, high-risk, or non-responsive accounts
to the Accounts Receivable Manager for further action, including service interruption, suspension, or referral to third-party collections when appropriate. Assist with maintaining accurate customer account records
and receivable aging reports across multiple locations. Ensure compliance
with company policies, internal controls, and confidentiality requirements. Maintain professionalism
and composure when handling difficult customer interactions involving service or billing concerns. Perform other duties
as assigned. Qualifications & Skills
Associate's or Bachelor's degree
in Accounting, Finance, Business, or a related field preferred. 24 years of experience
in collections, accounts receivable, or billing; experience in waste services, utilities, logistics, or other recurring service industries strongly preferred. Experience managing high-volume customer accounts
and recurring billing cycles. Strong proficiency in Microsoft Excel
and Microsoft Office applications. Experience working with billing systems , accounting software, or ERP platforms. High attention to detail
with strong documentation and data accuracy skills. Ability to communicate clearly
and professionally with customers, internal teams, and leadership. Strong organizational skills
with the ability to manage multiple priorities in a fast-paced environment. Customer-focused mindset
with the ability to balance collections effectiveness and service resolution. Working Conditions
Professional office environment Minimal exposure to adverse environmental conditions
typical of field or route operations. Physical Requirements
Sedentary work
involving extended periods of sitting. Occasional standing and walking Repetitive hand, wrist, and finger motion
related to computer, keyboard, and telephone use. Ability to lift up to 10 pounds occasionally Why Join Capital Waste Services
Stable, essential-service industry supporting local communities Opportunities for growth
within an expanding multi-location organization. Collaborative work environment
closely connected to operations and service teams. Competitive pay and benefits