Customer Service Representative
Join a friendly, community-focused team in California wine country. Are you a people-focused professional who loves helping clients and making a difference every day? Do you want to work in a supportive, collaborative environment that values empathy, teamwork, and strong community connections? If so, we'd love to meet you. About Our Hospital We're a busy, well-established veterinary practice and urgent care clinic dedicated to fear-free, compassionate care for pets. Our team brings experience across general practice and urgent care, creating a welcoming and supportive environment for both staff and clients. Schedule 4x10s - Monday, Thursday, Saturday (4th day flexible) Responsibilities Greet clients warmly and provide a professional, welcoming experience Answer phones, respond to inquiries, and schedule appointments efficiently Triage patient needs and relay relevant information to the care team Address client questions, concerns, and complaints with empathy and professionalism Maintain accurate client and patient records and manage billing and payments Support front desk organization, including filing, data entry, and keeping the reception area clean Collaborate effectively with veterinarians, technicians, and leadership to ensure smooth patient flow Contribute to a positive, team-oriented, and client-focused workplace culture Qualifications & Skills Prior customer service experience; veterinary, healthcare, or service-based experience preferred Strong verbal and written communication skills Ability to multitask, stay organized, and remain calm under pressure Comfort with computer systems (practice management software a plus) Genuine care for animals and a client-first mindset Why Napa Valley? World-famous wineries & restaurants Scenic trails and outdoor adventures Incredible cultural events and festivals A vibrant, welcoming community of locals and visitors We serve some of the kindest, most loyal pet parents you'll ever meet - come be part of something special in one of the most beautiful places in the country!
Join a friendly, community-focused team in California wine country. Are you a people-focused professional who loves helping clients and making a difference every day? Do you want to work in a supportive, collaborative environment that values empathy, teamwork, and strong community connections? If so, we'd love to meet you. About Our Hospital We're a busy, well-established veterinary practice and urgent care clinic dedicated to fear-free, compassionate care for pets. Our team brings experience across general practice and urgent care, creating a welcoming and supportive environment for both staff and clients. Schedule 4x10s - Monday, Thursday, Saturday (4th day flexible) Responsibilities Greet clients warmly and provide a professional, welcoming experience Answer phones, respond to inquiries, and schedule appointments efficiently Triage patient needs and relay relevant information to the care team Address client questions, concerns, and complaints with empathy and professionalism Maintain accurate client and patient records and manage billing and payments Support front desk organization, including filing, data entry, and keeping the reception area clean Collaborate effectively with veterinarians, technicians, and leadership to ensure smooth patient flow Contribute to a positive, team-oriented, and client-focused workplace culture Qualifications & Skills Prior customer service experience; veterinary, healthcare, or service-based experience preferred Strong verbal and written communication skills Ability to multitask, stay organized, and remain calm under pressure Comfort with computer systems (practice management software a plus) Genuine care for animals and a client-first mindset Why Napa Valley? World-famous wineries & restaurants Scenic trails and outdoor adventures Incredible cultural events and festivals A vibrant, welcoming community of locals and visitors We serve some of the kindest, most loyal pet parents you'll ever meet - come be part of something special in one of the most beautiful places in the country!