Customer Service Representative
California Staffing, Tustin, California, United States, 92780
Customer Service Representative
We are looking for a dedicated Customer Service Representative to join our team in Tustin, California. This long-term contract position offers the opportunity to provide exceptional service to residents in a hybrid work environment, with remote work on Mondays and Fridays and onsite work from Tuesday to Thursday. If you have a passion for delivering outstanding customer experiences and thrive in a fast-paced setting, we encourage you to apply. Responsibilities: Provide exceptional customer support by handling inbound and outbound calls related to resident accounts and maintenance requests. Address resident inquiries, concerns, and complaints promptly and effectively to ensure satisfaction. Maintain an attentive and empathetic demeanor while fostering positive relationships with residents. Record detailed notes of resident interactions, inquiries, and resolutions in internal systems. Collaborate with internal teams to resolve resident issues and coordinate solutions. Follow up with residents to confirm their needs have been met and issues resolved. Demonstrate a comprehensive understanding of services offered to provide accurate and helpful information. Navigate multiple software systems efficiently to input and retrieve resident data. Manage a high volume of calls with a focus on resolving issues and enhancing the resident experience. Support scheduling and coordination efforts to ensure seamless service delivery. Requirements: Proven experience in customer service, preferably within a call center or property management setting. Strong communication skills, both verbal and written, with a focus on clarity and empathy. Proficiency in Microsoft Excel, Word, and other relevant software applications. Ability to manage high call volumes while maintaining professionalism and efficiency. Skilled in data entry and maintaining accurate records. Familiarity with residential property management or similar industries is a plus. Capable of working collaboratively with team members across departments. Adept at scheduling appointments and managing time effectively.
We are looking for a dedicated Customer Service Representative to join our team in Tustin, California. This long-term contract position offers the opportunity to provide exceptional service to residents in a hybrid work environment, with remote work on Mondays and Fridays and onsite work from Tuesday to Thursday. If you have a passion for delivering outstanding customer experiences and thrive in a fast-paced setting, we encourage you to apply. Responsibilities: Provide exceptional customer support by handling inbound and outbound calls related to resident accounts and maintenance requests. Address resident inquiries, concerns, and complaints promptly and effectively to ensure satisfaction. Maintain an attentive and empathetic demeanor while fostering positive relationships with residents. Record detailed notes of resident interactions, inquiries, and resolutions in internal systems. Collaborate with internal teams to resolve resident issues and coordinate solutions. Follow up with residents to confirm their needs have been met and issues resolved. Demonstrate a comprehensive understanding of services offered to provide accurate and helpful information. Navigate multiple software systems efficiently to input and retrieve resident data. Manage a high volume of calls with a focus on resolving issues and enhancing the resident experience. Support scheduling and coordination efforts to ensure seamless service delivery. Requirements: Proven experience in customer service, preferably within a call center or property management setting. Strong communication skills, both verbal and written, with a focus on clarity and empathy. Proficiency in Microsoft Excel, Word, and other relevant software applications. Ability to manage high call volumes while maintaining professionalism and efficiency. Skilled in data entry and maintaining accurate records. Familiarity with residential property management or similar industries is a plus. Capable of working collaboratively with team members across departments. Adept at scheduling appointments and managing time effectively.