Customer Service Representative
California Staffing, Irvine, California, United States, 92616
Customer Service Representative
We are looking for a dedicated customer service representative to join our team in Irvine, California. This is a 100% onsite, contract to permanent position offering a great opportunity to grow within the organization. The role involves handling inbound calls, assisting customers with inquiries, and providing resolutions to warranty or dispute-related issues. Responsibilities: Manage inbound customer calls professionally and efficiently, ensuring excellent service delivery. Address customer inquiries related to products, services, warranties, and disputes. Document customer interactions accurately within the system to maintain clear records. Collaborate with team members to resolve complex customer concerns when required. Learn and apply knowledge of furniture-related products and services to assist customers effectively. Utilize Microsoft Office Suite and other tools to support daily operations. Follow company protocols and maintain a business casual dress code while onsite. Participate in training sessions to enhance customer service skills and adapt to company-specific processes. Ensure customer satisfaction by maintaining a positive and helpful attitude in all interactions. Requirements: Minimum of 1 year of experience in a call center or customer service role. Strong ability to handle inbound calls with attention to detail and efficiency. Familiarity with Microsoft Office Suite and standard office software. Excellent communication skills, both verbal and written. Ability to learn and adapt to product-specific knowledge, such as furniture-related queries. Strong problem-solving skills to address warranty or dispute-related concerns. Detail-oriented approach and ability to follow company policies, including dress code. Willingness to work onsite in Irvine, California, during scheduled hours.
We are looking for a dedicated customer service representative to join our team in Irvine, California. This is a 100% onsite, contract to permanent position offering a great opportunity to grow within the organization. The role involves handling inbound calls, assisting customers with inquiries, and providing resolutions to warranty or dispute-related issues. Responsibilities: Manage inbound customer calls professionally and efficiently, ensuring excellent service delivery. Address customer inquiries related to products, services, warranties, and disputes. Document customer interactions accurately within the system to maintain clear records. Collaborate with team members to resolve complex customer concerns when required. Learn and apply knowledge of furniture-related products and services to assist customers effectively. Utilize Microsoft Office Suite and other tools to support daily operations. Follow company protocols and maintain a business casual dress code while onsite. Participate in training sessions to enhance customer service skills and adapt to company-specific processes. Ensure customer satisfaction by maintaining a positive and helpful attitude in all interactions. Requirements: Minimum of 1 year of experience in a call center or customer service role. Strong ability to handle inbound calls with attention to detail and efficiency. Familiarity with Microsoft Office Suite and standard office software. Excellent communication skills, both verbal and written. Ability to learn and adapt to product-specific knowledge, such as furniture-related queries. Strong problem-solving skills to address warranty or dispute-related concerns. Detail-oriented approach and ability to follow company policies, including dress code. Willingness to work onsite in Irvine, California, during scheduled hours.