Customer Service Representative
As a Customer Service Representative, you will be responding to customers purchase orders and basic non-technical customer support inquiries. You will have the opportunity to problem solve and provide solutions to requested information from our customer base and to the internal team. You will use the Lantronix ERP database to conduct most queries. You will be tasked with keeping organized in the sales process to ensure our customers are receiving the best possible experience. This job will require the ability to adapt to growing the future of the company via best practices and revenue related engagements. Responsibilities include, but are not limited to: Answer customer inquiries promptly and professionally Respond to customers via chat, phone, and email Coordinate with Sales to ensure a positive customer experience Close out quotes and opportunities based on incoming purchase orders Manage Customer service mailbox and inquires Assist with backlog and shipments reports to ensure accurate forecast data is captured PO acceptance and order entry into IFS ERP, respond to order inquiry questions Provide solutions to customer service issues that come up Accuracy and ability to pay attention to detail is of the utmost importance Keep close communication with customer through shipping and tracking Work with Lantronix scheduling department on Pullin' and pushout's Work with the sales and customer support to ensure a closed loop process Requirements/Qualifications: 1-2years minimum experience in customer service or business (okay with intern experience) Easily adaptable to changes with a growth mindset Ability to identify and work through issues before they develop Office and Outlook experience a plus Salesforce.com experience a plus Must be comfortable using the phone or other conferencing tools Must be highly organized and proactive in completing work, solving problems, and checking for complete accuracy.
As a Customer Service Representative, you will be responding to customers purchase orders and basic non-technical customer support inquiries. You will have the opportunity to problem solve and provide solutions to requested information from our customer base and to the internal team. You will use the Lantronix ERP database to conduct most queries. You will be tasked with keeping organized in the sales process to ensure our customers are receiving the best possible experience. This job will require the ability to adapt to growing the future of the company via best practices and revenue related engagements. Responsibilities include, but are not limited to: Answer customer inquiries promptly and professionally Respond to customers via chat, phone, and email Coordinate with Sales to ensure a positive customer experience Close out quotes and opportunities based on incoming purchase orders Manage Customer service mailbox and inquires Assist with backlog and shipments reports to ensure accurate forecast data is captured PO acceptance and order entry into IFS ERP, respond to order inquiry questions Provide solutions to customer service issues that come up Accuracy and ability to pay attention to detail is of the utmost importance Keep close communication with customer through shipping and tracking Work with Lantronix scheduling department on Pullin' and pushout's Work with the sales and customer support to ensure a closed loop process Requirements/Qualifications: 1-2years minimum experience in customer service or business (okay with intern experience) Easily adaptable to changes with a growth mindset Ability to identify and work through issues before they develop Office and Outlook experience a plus Salesforce.com experience a plus Must be comfortable using the phone or other conferencing tools Must be highly organized and proactive in completing work, solving problems, and checking for complete accuracy.