Customer Service Representative

divh2Customer Service Representative/h2pWestern Heating + Air + Plumbing is seeking a dedicated Customer Service Representative to join our team. We are a company that prides itself on our core values of Family, Integrity, Excellence, and Gratitude. Our team is the heart of our service, and we strive to provide an environment that reflects these values in every interaction./ppThe Customer Service Representative (CSR), will act as a liaison, provide product/service information, and resolve any emerging problems with accuracy and efficiency that our customer accounts might face. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative./ppWhy Join Us?/ppWe understand the significant impact your job has on you and your loved ones, so we offer a comprehensive benefits package to support your health, family, and lifestyle./ppWork Life Balance: We understand the importance of ensuring that you have time with your families./ppBenefits: We pay almost 100% of your healthcare premiums and 50% for your family!/ppRetirement Plan: 401k with company match./ppPaid Time Off: 13 vacation days + 6 paid holidays!/ppCareer Growth We offer a clear path for advancement, whether youre looking to grow within the customer service department as a CSR Lead or explore other departments within the company./ppJob Responsibilities:/pulliManage large amounts of incoming calls/liliGenerate sales leads/liliIdentify and assess customers needs to achieve satisfaction/liliBuild sustainable relationships and trust with customer accounts through open and interactive communication/liliProvide accurate, valid, and complete information by using the right methods/tools/liliMeet personal/customer service team sales targets and call handling quotas/liliHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution/liliKeep records of customer interactions, process customer accounts and file documents/liliFollow communication procedures, guidelines, and policies/liliTake the extra mile to engage customers/li/ulpRequirements/ppSchedule:/pulli11:30am - 8pm during the summer (until September)/lili9:30am - 6:00pm (September - May)/liliWeekends (Rotating Saturdays)/li/ul/div