Collections Specialist
We are looking for a skilled Collections Specialist to join our team on a contract basis in Blue Ash, Ohio. In this role, you will handle incoming payments, reconcile accounts, and recover outstanding balances while maintaining positive relationships with customers. This position requires strong attention to detail and expertise in collection processes. Responsibilities: Process and post incoming payments accurately and efficiently. Reconcile customer accounts to ensure all records are up-to-date and precise. Contact customers to collect overdue balances while maintaining a detail-oriented and courteous approach. Investigate and resolve discrepancies in billing and payments. Collaborate with internal teams to address and resolve collection issues. Generate reports detailing collection activities and account statuses. Ensure compliance with company policies and procedures in all collection efforts. Communicate effectively with customers to negotiate payment plans when necessary. Maintain accurate documentation of all collection interactions and transactions. Provide recommendations for improving collection strategies and processes. Requirements: Proven experience in commercial collections or a related field. Strong knowledge of credit and collection processes. Familiarity with billing and payment reconciliation procedures. Excellent communication and negotiation skills. Ability to manage multiple tasks and prioritize effectively. Proficiency in relevant software and tools for collections. Detail-oriented with exceptional organizational skills. Ability to maintain professionalism in challenging situations.
We are looking for a skilled Collections Specialist to join our team on a contract basis in Blue Ash, Ohio. In this role, you will handle incoming payments, reconcile accounts, and recover outstanding balances while maintaining positive relationships with customers. This position requires strong attention to detail and expertise in collection processes. Responsibilities: Process and post incoming payments accurately and efficiently. Reconcile customer accounts to ensure all records are up-to-date and precise. Contact customers to collect overdue balances while maintaining a detail-oriented and courteous approach. Investigate and resolve discrepancies in billing and payments. Collaborate with internal teams to address and resolve collection issues. Generate reports detailing collection activities and account statuses. Ensure compliance with company policies and procedures in all collection efforts. Communicate effectively with customers to negotiate payment plans when necessary. Maintain accurate documentation of all collection interactions and transactions. Provide recommendations for improving collection strategies and processes. Requirements: Proven experience in commercial collections or a related field. Strong knowledge of credit and collection processes. Familiarity with billing and payment reconciliation procedures. Excellent communication and negotiation skills. Ability to manage multiple tasks and prioritize effectively. Proficiency in relevant software and tools for collections. Detail-oriented with exceptional organizational skills. Ability to maintain professionalism in challenging situations.