Location:
Centerville Road
Department:
IS Operations
F/T or P/T status:
Full-time
Schedule/Hours:
Mon - Fri, 8am-5pm
Job Summary:
The Service Desk Analyst provides first-line technical support for internal users via phone, email, and ticketing systems. This role triages and resolves incidents, fulfills service requests, and escalates issues following established service-level expectations. The analyst supports modern workplace technologies, assists in system access management, contributes to service quality metrics, and promotes a secure, customer-focused IT environment.
Minimum Qualifications:
Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. One year experience preferred. CompTIA A+, Network+, or similar certifications preferred.
Benefits:
At Capital Health Plan our comprehensive benefits package includes: Medical, Dental, and Vision Short Term & Long-Term Disability Retirement Plan Life and AD&D Insurance Paid Time-Off (PTO) FSA (Health & Dependent Care Accounts) And more
Centerville Road
Department:
IS Operations
F/T or P/T status:
Full-time
Schedule/Hours:
Mon - Fri, 8am-5pm
Job Summary:
The Service Desk Analyst provides first-line technical support for internal users via phone, email, and ticketing systems. This role triages and resolves incidents, fulfills service requests, and escalates issues following established service-level expectations. The analyst supports modern workplace technologies, assists in system access management, contributes to service quality metrics, and promotes a secure, customer-focused IT environment.
Minimum Qualifications:
Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. One year experience preferred. CompTIA A+, Network+, or similar certifications preferred.
Benefits:
At Capital Health Plan our comprehensive benefits package includes: Medical, Dental, and Vision Short Term & Long-Term Disability Retirement Plan Life and AD&D Insurance Paid Time-Off (PTO) FSA (Health & Dependent Care Accounts) And more