The Service Desk Analyst provides first-line technical support for internal users via phone, email, and ticketing systems. This role triages and resolves incidents, fulfills service requests, and escalates issues following established service-level expectations. The analyst supports modern workplace technologies, assists in system access management, contributes to service quality metrics, and promotes a secure, customer-focused IT environment.
Minimum Qualifications Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. One year experience preferred. CompTIA A+, Network+, or similar certifications preferred.
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Minimum Qualifications Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. One year experience preferred. CompTIA A+, Network+, or similar certifications preferred.
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