Leasing Consultant
David S. Brown Enterprises, Ltd, Owings Mills, Maryland, United States, 21117
Position Summary
Assists in general administration and all related functions for the property. Responsible for conducting rental inquiries. Acts as a liaison between manager and maintenance department by coordinating resident requested service. Answers phone, greets visitors and channels inquiries to appropriate staff members. Must have working knowledge of personnel, accounting, leasing, maintenance, computers, marketing and resident retention policies and procedures.
Apply Job Type: Full-time
Responsibilities
Answers phone, greets visitors with a smile, schedules appointments, and directs inquiries to appropriate staff member
Introduce yourself and other team members in the immediate area
Completes survey/welcome card for each prospect
Conducts rental inquiries and tours of property
Follows up with prospect: thank you cards, phone calls, and any other requested or needed information
Enters application and lease into computer system
Follows up with residents regarding quality and promptness of service with either a phone call or written questionnaire. Relays feedback to Property Manager
Receives service request from residents and records in appropriate record book
Responds to internet inquiries promptly
Helps with monthly newsletter by writing and typing articles
Prepare and maintain resident files
Records traffic and rental activity promptly and accurately
Participates in resident activities, open houses and other events to promote community
Makes coffee, bakes cookies, and other refreshments for residents and prospects
Puts balloons, promotional signs, etc. on property
Completes and updates move-in, move-out and rental packets
Performs general administrative duties such as logging rent, filing, typing, mailing, ordering supplies, and resident termination calls
Performs monthly market surveys and shops competition
Follows Fair Housing regulations
Required to work weekends
Completes all necessary paperwork efficiently and timely to process application
Process applications within 48 hours, obtain property manager approval, and notify applicants of results
Prepare lease packages
Complete move in package, test keys and inspect apartments prior to move in
Conduct new resident orientation
Participate in revenue collections
Implement and participate in social functions and resident appreciation days
Participate in community outreach activities
Performs all other duties as requested by the Property Manager
Flexibility in work schedule as determined by regional management may be required periodically to insure adequate staffing in leasing office
Achieve 85% or higher on all shops.
Qualifications
Positive, “can-do” attitude, professionalism and high level of enthusiasm
Customer-centered
Strong demonstration and closing skills
Thorough organizational and administrative abilities
Excellent communication skills, verbal and written
Dependable, team player, organized
Must have valid driver’s license and dependable vehicle
Needs to know how to operate office equipment such as fax machine, copier, printer
General knowledge of personal computer
Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percentages
Reasoning Ability: To apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
Physical Demands
While performing the duties of this job, employee is regularly required to talk or hear.
Employee frequently is required to use hands to finger, handle or feel.
Employee is occasionally required to stand, walk, sit and reach with hands and arms.
Employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Employee is regularly exposed to outside weather conditions.
Noise level in the work environment is usually moderate.
Benefits
We support a work-life balance by providing 10+ days per year of vacation, plus sick leave, plus a paid day off for your Birthday
We provide 9 paid holidays
401k Retirement: Save for your future with a 50% company match, up to 8%
Health benefits: medical, dental, vision, with employer contributions
Receive a 15% discount on your rent with our Apartment Rental Discount program
We provide reimbursement for part of your tuition in either undergrad or graduate degrees or seminars/certifications
Employer Paid benefits: Term Life and AD&D Insurance, Short term disability, Wellness Program, gym membership
EEO Statement We are proud to be an EOE, and we maintain a drug-free workplace.
Education/Training/Experience
High school diploma, plus specialized training or two year degree or equivalent
One or two years of customer service experience or 6 months minimum leasing or sales experience in the apartment, hotel or retail industry
Supervision Received
Most work is done independently without close supervision. This job requires no supervision of others.
Salary $19.00 per hour
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Apply Job Type: Full-time
Responsibilities
Answers phone, greets visitors with a smile, schedules appointments, and directs inquiries to appropriate staff member
Introduce yourself and other team members in the immediate area
Completes survey/welcome card for each prospect
Conducts rental inquiries and tours of property
Follows up with prospect: thank you cards, phone calls, and any other requested or needed information
Enters application and lease into computer system
Follows up with residents regarding quality and promptness of service with either a phone call or written questionnaire. Relays feedback to Property Manager
Receives service request from residents and records in appropriate record book
Responds to internet inquiries promptly
Helps with monthly newsletter by writing and typing articles
Prepare and maintain resident files
Records traffic and rental activity promptly and accurately
Participates in resident activities, open houses and other events to promote community
Makes coffee, bakes cookies, and other refreshments for residents and prospects
Puts balloons, promotional signs, etc. on property
Completes and updates move-in, move-out and rental packets
Performs general administrative duties such as logging rent, filing, typing, mailing, ordering supplies, and resident termination calls
Performs monthly market surveys and shops competition
Follows Fair Housing regulations
Required to work weekends
Completes all necessary paperwork efficiently and timely to process application
Process applications within 48 hours, obtain property manager approval, and notify applicants of results
Prepare lease packages
Complete move in package, test keys and inspect apartments prior to move in
Conduct new resident orientation
Participate in revenue collections
Implement and participate in social functions and resident appreciation days
Participate in community outreach activities
Performs all other duties as requested by the Property Manager
Flexibility in work schedule as determined by regional management may be required periodically to insure adequate staffing in leasing office
Achieve 85% or higher on all shops.
Qualifications
Positive, “can-do” attitude, professionalism and high level of enthusiasm
Customer-centered
Strong demonstration and closing skills
Thorough organizational and administrative abilities
Excellent communication skills, verbal and written
Dependable, team player, organized
Must have valid driver’s license and dependable vehicle
Needs to know how to operate office equipment such as fax machine, copier, printer
General knowledge of personal computer
Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percentages
Reasoning Ability: To apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
Physical Demands
While performing the duties of this job, employee is regularly required to talk or hear.
Employee frequently is required to use hands to finger, handle or feel.
Employee is occasionally required to stand, walk, sit and reach with hands and arms.
Employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Employee is regularly exposed to outside weather conditions.
Noise level in the work environment is usually moderate.
Benefits
We support a work-life balance by providing 10+ days per year of vacation, plus sick leave, plus a paid day off for your Birthday
We provide 9 paid holidays
401k Retirement: Save for your future with a 50% company match, up to 8%
Health benefits: medical, dental, vision, with employer contributions
Receive a 15% discount on your rent with our Apartment Rental Discount program
We provide reimbursement for part of your tuition in either undergrad or graduate degrees or seminars/certifications
Employer Paid benefits: Term Life and AD&D Insurance, Short term disability, Wellness Program, gym membership
EEO Statement We are proud to be an EOE, and we maintain a drug-free workplace.
Education/Training/Experience
High school diploma, plus specialized training or two year degree or equivalent
One or two years of customer service experience or 6 months minimum leasing or sales experience in the apartment, hotel or retail industry
Supervision Received
Most work is done independently without close supervision. This job requires no supervision of others.
Salary $19.00 per hour
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