Work Location
Monroe, New York, United States of America Hours
40 hours per week Pay Details
$22.50 – $29.00 USD Line of Business
Personal & Commercial Banking Job Description
The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD. Depth & Scope
Proficient in products, services and routine transactions in order to identify opportunities to educate on bank products and services to customers and/or refer them to appropriate team members or internal bank partners while ensuring a positive customer experience. Requires a broad knowledge and understanding of the full product suite, services and processes of the business area and could be characterized by low to moderate complexity/risk. Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral. Makes product recommendations based on customer needs and highlights product features and benefits that ultimately support customers through challenging times and life events, saving time and money and exceeding their needs. Utilizes customer relationship management tools to proactively play a key role in customer assessments and proactively identify customer solutions and lead‑focused outbound sales activities. Independently resolves customer issues, errors and problems, escalating when necessary. Builds working relationships with customers and explains detailed and/or complicated information. Requires full proficiency gained through job‑related training to perform a range of activities. Participates in customer outreach, servicing and advice activities to deliver on our unexpectedly human promise. Engages in conversations with customers about loan products and facilitates the application intake. Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry). Education & Experience
HS Diploma or GED. 1 year experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education or military experience (preferred). Teller experience preferred. Must be able to complete teller training upon hire to take customer transactions. Demonstrated ability to engage in customer conversations while educating them on products and services (preferred). Demonstrated organizational skills to handle multiple tasks in a fast‑paced environment. Excellent communication skills with the ability to be concise, clear and consistent. Demonstrated ability to schedule and prioritize work. Demonstrated ability to work independently and within deadlines. Sound judgment in decision making and effective problem‑solving. Proficient in Microsoft Office. Notary License (preferred). Customer Accountabilities
Delivers legendary experience by helping customers build relationships and delivering service and advice. Understands and supports the bank’s customer service strategy; delivers customers end‑to‑end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations. Serves as a customer advocate in improving customer financial confidence by providing resolution and proactive tips and insights on saving time & money. Consistently executes appropriate behaviors to deliver a legendary customer experience that is unexpectedly human in the store through either effective problem resolution or providing sound advice that yields a solution. Engages in lobby leadership by orchestrating customer flow, warmly welcoming, discovering initial needs and guiding customer appropriately. Understands customer preferences with banking (when and how they want) and educates customers on self‑service options that meet their needs. May act as a point of escalation for customer questions or concerns. May perform a variety of teller transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Considers the impact of decisions on the well‑being of TD, its customers and stakeholders. Acts as a brand champion both internally and externally. Recognizes transaction needs and educates clients on self‑service channels including digital options. Brings your genuine self and turns each banking transaction into a personalized interaction – one customer at a time. Shareholder Accountabilities
Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act to minimize risk and protect the customer. Participates in the store’s daily operations to ensure alignment with TD’s risk framework. Understands and applies operating policies and procedures. Supports the timely and accurate completion of business processes and procedures. Escalates non‑standard or high‑risk transactions/activities as necessary. Ensures documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations. Ensures necessary due diligence to support the accuracy of all customer transactions/activities. Knowledgeable of and complies with Bank Code of Conduct. Contributes to business objectives for operational excellence by fully understanding accountability in driving an operationally sound location. Executes with excellence by adhering to all risk and control policies/procedures. Employee/Team Accountabilities
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality innovation and teamwork, and ensures timely communication of issues/points of interest. Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit. Participates in personal performance management and development activities. Keeps others informed and up‑to‑date about the status/progress of projects and/or all relevant or useful information related to day‑to‑day activities. Contributes to a fair positive and equitable environment that supports a diverse workforce. Acts as a brand ambassador for your business area/function and the bank both internally and/or externally. Utilizes feedback through coaching sessions to demonstrate stronger performance. Establishes relationships with partner bankers to make effective referrals. Contributes to a positive work environment by aligning to TD Model Brand and Culture. Collaborates with team members to contribute to the success of the team and organization. Actively seeks opportunities to improve delivery of work with high attention to quality standards. Actively takes ownership of own career and aspirations; seeks out diverse feedback to continuously develop and enhance skills. Positively embraces change. Adheres to and participates in TD’s shared commitments and code of conduct expectations. Engaged in advancing and sustaining a unique inclusive culture that reflects TD’s diversity agenda and creates an extraordinary employee experience. OCC Language
This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act 12 CFR Part 1026.36 and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) 12 U.S.C. 5102 et seq. and its implementing regulations 12 CFR Part 1007. Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act 12 CFR Part 1026.36. Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) 12 U.S.C. 5102 et seq. and its implementing regulations 12 CFR Part 1007. Satisfactory results on a criminal background check and a credit report check and statements/certification from job applicant regarding administrative civil and/or criminal findings by any government agency/authority are required by federal law for this position. Physical Requirements
Never: 0%; Occasional: 1‑33%; Frequent: 34‑66%; Continuous: 67‑100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment – Continuous Responding quickly to sounds – Continuous Sitting – Frequent Standing – Frequent Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Occasional Squatting – Occasional Bending – Occasional Kneeling – Occasional Crawling – Occasional Climbing – Occasional Reaching overhead – Occasional Reaching forward – Occasional Pushing – Occasional Pulling – Occasional Twisting – Occasional Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous Who We Are
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent and creativity to foster deeper relationships, ensure disciplined execution and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, which is why we believe all colleagues, no matter where they work, are client facing. Together we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well‑being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off (including Vacation, PTO, Flex PTO and Holiday PTO), banking benefits and discounts, career development and reward and recognition. Additional Information
We’re delighted you’re considering building a career with TD. Through regular development conversations, training programs and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career development and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We’re committed to your success and foster a respectful workplace where diverse perspectives are valued. Everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best. Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation
TD Bank is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected under applicable federal, state or local law. If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at [email]. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Key Skills
Sales Experience Presentation Skills Financial Services Customer Service Financial Acumen Fraud Math Military Experience Banking Upselling Cash Handling RMF Employment Type
Full‑Time Experience Required
1 year Vacancy
1 Monthly Salary
22 – 29
#J-18808-Ljbffr
Monroe, New York, United States of America Hours
40 hours per week Pay Details
$22.50 – $29.00 USD Line of Business
Personal & Commercial Banking Job Description
The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD. Depth & Scope
Proficient in products, services and routine transactions in order to identify opportunities to educate on bank products and services to customers and/or refer them to appropriate team members or internal bank partners while ensuring a positive customer experience. Requires a broad knowledge and understanding of the full product suite, services and processes of the business area and could be characterized by low to moderate complexity/risk. Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral. Makes product recommendations based on customer needs and highlights product features and benefits that ultimately support customers through challenging times and life events, saving time and money and exceeding their needs. Utilizes customer relationship management tools to proactively play a key role in customer assessments and proactively identify customer solutions and lead‑focused outbound sales activities. Independently resolves customer issues, errors and problems, escalating when necessary. Builds working relationships with customers and explains detailed and/or complicated information. Requires full proficiency gained through job‑related training to perform a range of activities. Participates in customer outreach, servicing and advice activities to deliver on our unexpectedly human promise. Engages in conversations with customers about loan products and facilitates the application intake. Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry). Education & Experience
HS Diploma or GED. 1 year experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education or military experience (preferred). Teller experience preferred. Must be able to complete teller training upon hire to take customer transactions. Demonstrated ability to engage in customer conversations while educating them on products and services (preferred). Demonstrated organizational skills to handle multiple tasks in a fast‑paced environment. Excellent communication skills with the ability to be concise, clear and consistent. Demonstrated ability to schedule and prioritize work. Demonstrated ability to work independently and within deadlines. Sound judgment in decision making and effective problem‑solving. Proficient in Microsoft Office. Notary License (preferred). Customer Accountabilities
Delivers legendary experience by helping customers build relationships and delivering service and advice. Understands and supports the bank’s customer service strategy; delivers customers end‑to‑end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations. Serves as a customer advocate in improving customer financial confidence by providing resolution and proactive tips and insights on saving time & money. Consistently executes appropriate behaviors to deliver a legendary customer experience that is unexpectedly human in the store through either effective problem resolution or providing sound advice that yields a solution. Engages in lobby leadership by orchestrating customer flow, warmly welcoming, discovering initial needs and guiding customer appropriately. Understands customer preferences with banking (when and how they want) and educates customers on self‑service options that meet their needs. May act as a point of escalation for customer questions or concerns. May perform a variety of teller transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Considers the impact of decisions on the well‑being of TD, its customers and stakeholders. Acts as a brand champion both internally and externally. Recognizes transaction needs and educates clients on self‑service channels including digital options. Brings your genuine self and turns each banking transaction into a personalized interaction – one customer at a time. Shareholder Accountabilities
Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act to minimize risk and protect the customer. Participates in the store’s daily operations to ensure alignment with TD’s risk framework. Understands and applies operating policies and procedures. Supports the timely and accurate completion of business processes and procedures. Escalates non‑standard or high‑risk transactions/activities as necessary. Ensures documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations. Ensures necessary due diligence to support the accuracy of all customer transactions/activities. Knowledgeable of and complies with Bank Code of Conduct. Contributes to business objectives for operational excellence by fully understanding accountability in driving an operationally sound location. Executes with excellence by adhering to all risk and control policies/procedures. Employee/Team Accountabilities
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality innovation and teamwork, and ensures timely communication of issues/points of interest. Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit. Participates in personal performance management and development activities. Keeps others informed and up‑to‑date about the status/progress of projects and/or all relevant or useful information related to day‑to‑day activities. Contributes to a fair positive and equitable environment that supports a diverse workforce. Acts as a brand ambassador for your business area/function and the bank both internally and/or externally. Utilizes feedback through coaching sessions to demonstrate stronger performance. Establishes relationships with partner bankers to make effective referrals. Contributes to a positive work environment by aligning to TD Model Brand and Culture. Collaborates with team members to contribute to the success of the team and organization. Actively seeks opportunities to improve delivery of work with high attention to quality standards. Actively takes ownership of own career and aspirations; seeks out diverse feedback to continuously develop and enhance skills. Positively embraces change. Adheres to and participates in TD’s shared commitments and code of conduct expectations. Engaged in advancing and sustaining a unique inclusive culture that reflects TD’s diversity agenda and creates an extraordinary employee experience. OCC Language
This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act 12 CFR Part 1026.36 and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) 12 U.S.C. 5102 et seq. and its implementing regulations 12 CFR Part 1007. Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act 12 CFR Part 1026.36. Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) 12 U.S.C. 5102 et seq. and its implementing regulations 12 CFR Part 1007. Satisfactory results on a criminal background check and a credit report check and statements/certification from job applicant regarding administrative civil and/or criminal findings by any government agency/authority are required by federal law for this position. Physical Requirements
Never: 0%; Occasional: 1‑33%; Frequent: 34‑66%; Continuous: 67‑100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment – Continuous Responding quickly to sounds – Continuous Sitting – Frequent Standing – Frequent Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Occasional Squatting – Occasional Bending – Occasional Kneeling – Occasional Crawling – Occasional Climbing – Occasional Reaching overhead – Occasional Reaching forward – Occasional Pushing – Occasional Pulling – Occasional Twisting – Occasional Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous Who We Are
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent and creativity to foster deeper relationships, ensure disciplined execution and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, which is why we believe all colleagues, no matter where they work, are client facing. Together we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well‑being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off (including Vacation, PTO, Flex PTO and Holiday PTO), banking benefits and discounts, career development and reward and recognition. Additional Information
We’re delighted you’re considering building a career with TD. Through regular development conversations, training programs and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career development and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We’re committed to your success and foster a respectful workplace where diverse perspectives are valued. Everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best. Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation
TD Bank is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected under applicable federal, state or local law. If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at [email]. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Key Skills
Sales Experience Presentation Skills Financial Services Customer Service Financial Acumen Fraud Math Military Experience Banking Upselling Cash Handling RMF Employment Type
Full‑Time Experience Required
1 year Vacancy
1 Monthly Salary
22 – 29
#J-18808-Ljbffr