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Senior Customer Success Advocate — Remote & Retention Lead

Lumen, Frankfort, Kentucky, United States, 40601

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A telecommunications company seeks a Customer Success Advocate Sr to enhance customer retention within its Inside and Mid-Market customer segment. This role demands expertise in account management and mentorship, involving direct interaction with customers to drive satisfaction and renewals. Candidates should possess over five years in customer success, be capable of managing complex accounts, and hold a Bachelor’s degree in a related field. The position is essential for driving growth and fostering strong customer relationships. #J-18808-Ljbffr