LeadStack Inc. is an award winning, one of the nation's fastest growing, certified minority owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.
Job Title Service Desk Analyst
Duration 3+ Months
Pay Rate $26–27/hr on W2
Job Description At the IT Service Desk, we deliver customer excellence-focused support to end users by leveraging cutting-edge technology, IT Service Management products, and self-service/automated solutions.
Key Responsibilities
Provide support (via telephone or chat), diagnostics, and troubleshooting of microcomputers, network services, and related peripherals for local and remote users.
Deliver end-user support and general training (via telephone or chat) on various software packages and in-house developed software.
Provide ticket status updates and metric reports to management.
Develop, document, implement, and audit SOPs and customer service guidelines for remote IT support.
Meet increased production standards and CSAT goals.
Assist with knowledge article creation.
Serve as SME for critical business functions/services.
Other duties as assigned.
Required Qualifications
Bachelor's degree or equivalent experience.
At least 1 year of prior Service Desk experience.
Required Skills (Top 3 Non-Negotiables)
High-quality customer service skills (empathy, probing questions, “I can” attitude).
Preferred Skills
1–2 years of Help Desk experience.
Active Directory experience.
know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/
Should you have any questions, feel free to call me on (513) 3184502 or send an email on waseem.ahmad@leadstackinc.com
#J-18808-Ljbffr
Job Title Service Desk Analyst
Duration 3+ Months
Pay Rate $26–27/hr on W2
Job Description At the IT Service Desk, we deliver customer excellence-focused support to end users by leveraging cutting-edge technology, IT Service Management products, and self-service/automated solutions.
Key Responsibilities
Provide support (via telephone or chat), diagnostics, and troubleshooting of microcomputers, network services, and related peripherals for local and remote users.
Deliver end-user support and general training (via telephone or chat) on various software packages and in-house developed software.
Provide ticket status updates and metric reports to management.
Develop, document, implement, and audit SOPs and customer service guidelines for remote IT support.
Meet increased production standards and CSAT goals.
Assist with knowledge article creation.
Serve as SME for critical business functions/services.
Other duties as assigned.
Required Qualifications
Bachelor's degree or equivalent experience.
At least 1 year of prior Service Desk experience.
Required Skills (Top 3 Non-Negotiables)
High-quality customer service skills (empathy, probing questions, “I can” attitude).
Preferred Skills
1–2 years of Help Desk experience.
Active Directory experience.
know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/
Should you have any questions, feel free to call me on (513) 3184502 or send an email on waseem.ahmad@leadstackinc.com
#J-18808-Ljbffr