Employer Industry: Staffing Services
Why consider this job opportunity
Pay rate of $26–27/hr on W2
Opportunity to work with a recognized industry leader and partner with Fortune 500 brands
Supportive and collaborative work environment
Chance to contribute to customer excellence by leveraging cutting‑edge technology
Opportunity for career advancement and growth within the organization
What to Expect (Job Responsibilities)
Provide support (via telephone or chat), diagnostics, and troubleshooting of microcomputers, network services, and related peripherals for local and remote users
Deliver end‑user support and general training on various software packages and in‑house developed software
Provide ticket status updates and metric reports to management
Develop, document, implement, and audit SOPs and customer service guidelines for remote IT support
Assist with knowledge article creation and serve as a Subject Matter Expert (SME) for critical business functions/services
What is Required (Qualifications)
Bachelor's degree or equivalent experience
At least 1 year of prior Service Desk experience
High-quality customer service skills
Virtual Desktop Infrastructure (VDI) troubleshooting experience
Remote Desktop troubleshooting experience
How to Stand Out (Preferred Qualifications)
1–2 years of Help Desk experience
Active Directory experience
Microsoft Exchange experience
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity
Pay rate of $26–27/hr on W2
Opportunity to work with a recognized industry leader and partner with Fortune 500 brands
Supportive and collaborative work environment
Chance to contribute to customer excellence by leveraging cutting‑edge technology
Opportunity for career advancement and growth within the organization
What to Expect (Job Responsibilities)
Provide support (via telephone or chat), diagnostics, and troubleshooting of microcomputers, network services, and related peripherals for local and remote users
Deliver end‑user support and general training on various software packages and in‑house developed software
Provide ticket status updates and metric reports to management
Develop, document, implement, and audit SOPs and customer service guidelines for remote IT support
Assist with knowledge article creation and serve as a Subject Matter Expert (SME) for critical business functions/services
What is Required (Qualifications)
Bachelor's degree or equivalent experience
At least 1 year of prior Service Desk experience
High-quality customer service skills
Virtual Desktop Infrastructure (VDI) troubleshooting experience
Remote Desktop troubleshooting experience
How to Stand Out (Preferred Qualifications)
1–2 years of Help Desk experience
Active Directory experience
Microsoft Exchange experience
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr