Hybrid Service Desk Analyst (Tier 1–2)

A local government technology department is looking for a hybrid Tier-1/Tier-2 Service Desk Analyst in Arlington, VA. This role involves providing technical support to internal employees, handling incidents and requests through various channels, and performing both in-office and remote troubleshooting. Candidates must have a high school diploma and be proficient in using ServiceNow. The ideal candidate will possess strong customer service and communication skills with some help desk experience. Certifications like CompTIA A+, Security+, and Network+ are a plus. #J-18808-Ljbffr