Hybrid Service Desk Analyst (Tier 1-2) – Windows & ServiceNow

A leading technology services provider is hiring a Service Desk Analyst (Tier 1/Tier 2) in Arlington, VA for a hybrid position. The role requires delivering technical support to internal employees, responding to incidents and requests through various channels, and troubleshooting both in‑office and remotely. Key qualifications include proficiency in ServiceNow and superior customer service skills, with certifications like CompTIA A+ being advantageous. This position also entails providing Tier-2 support and participating in knowledge articles development. #J-18808-Ljbffr