About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world‑class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Job Overview Job ID: 293173
Location: Summerville Campus
Full/Part Time: Full Time
Regular/Temporary: (information not provided)
Job Summary The Associate Director for Financial Aid is responsible for overseeing counseling operations within the Office of Student Financial Aid (OSFA). This position provides guidance to students and family members or supporters of students regarding financial aid options, eligibility, and application processes, including scholarships, loans, alternative financing, and debt management. The role involves awarding financial aid, managing student eligibility, and ensuring compliance with requirements such as R2T4, Verification, SAP, and audits. Additionally, the Associate Director will supervise 4 Financial Aid Counselors and the Assistant Director of Counseling Services, who manages the OSFA front desk operations.
Responsibilities
Counseling: Counsel students and families regarding financial aid eligibility, advising on aid programs, distribution of aid, and renewal requirements. Counsel students on how enrollment affects aid amount awarded and how withdrawing or not meeting Satisfactory Academic Progress (SAP) affects future aid eligibility. Advise on non‑aid options (e.g., payment plan) to meet institutional charges by the deadline.
Supervision: Supervise the four Financial Aid Counselors and the Assistant Director of Counseling Services, ensuring excellent customer service via counseling, telephone, email, and walk‑in interactions. Provide guidance on best practices for handling inquiries, resolving issues efficiently, and maintaining a high level of professionalism.
Training and Staff Development: Monitor counseling performance, offer training and support to the team, and implement improvements to ensure timely and accurate responses to students and parents.
Financial Aid Processing: Assist with the processing of federal, state, and institutional aid according to documented policy and procedures, including completing SAP processing for all students per term. Responsible for technical and various system functions for the processing of student aid.
Compliance: Ensure financial aid compliance when awarding students financial aid and be transparent when counseling students regarding eligibility. Manage key compliance requirements such as Return of Title IV (R2T4) funds, Verification, Satisfactory Academic Progress (SAP), and other requirements. Maintain accurate records and review counseling processes for compliance with regulatory standards.
Perform other duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university and a minimum of five years of progressive financial aid experience.
Preferred Qualifications
Experience with student information systems such as Banner and Department of Education software, NSLDS, COD, Ed Connect.
Master's Degree from an accredited college or university.
Managerial experience and experience with Ellucian Banner Financial Aid.
Knowledge, Skills, & Abilities
Knowledge of Microsoft Office environments.
Knowledge of and ability to comply with Family Education Rights and Privacy Act (FERPA) laws.
Willingness to travel to provide training and education.
Strong written and verbal communication skills, public speaking, and presentation skills.
Professional judgment and critical thinking skills for interpreting and applying federal and/or state regulations and guidelines governing the awarding of financial aid.
Demonstrated ability to work with a wide range of people.
Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently.
Willingness to learn Ellucian Banner SIS, CampusLogic, Technolutions Slate CRM, and other databases/interfaces.
Ability to collaborate with internal and external stakeholders.
Ability to uphold all federal and state statutes and regulations regarding eligibility and distribution of student financial aid.
Ability to prioritize tasks, be detail oriented, and possess a teamwork spirit.
Ability to establish and maintain effective working relationships with staff, faculty, and other constituents.
Ability and willingness to maintain confidentiality.
Shift / Salary / Benefits Shift: Days; M‑F (Work outside of the normal business hours may be required)
Pay Band: B11
Salary: Minimum $56,600/annually – $68,245.24/annually
Salary commensurate with qualifications within the established range
Recruitment Period: Until Filled
Benefits: health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, and 13 paid holidays.
Full‑time employees eligible for Tuition Assistance Program after 6 months.
Conditions of Employment
All selected candidates must successfully pass a Background Check review prior to starting.
Credit check required for positions of trust or approved departmental purchase card usage.
Motor vehicle reports required for positions that requires driving a university vehicle.
Faculty hires: proof of completed academic degree(s) and post‑secondary coursework; foreign‑trained candidates must provide educational/credential evaluation.
All employees must ensure confidentiality, availability, and integrity of sensitive information by following cybersecurity and privacy policies.
Ability to maintain confidentiality of patient, student, employee, financial, business information beyond employment.
Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply Consider applying with us today! https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university.
Select University Faculty & Staff > Internal Applicants if you are a current university employee.
If you need further assistance, please contact 706‑721‑9365.
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=293173&PostingSeq=1
#J-18808-Ljbffr
Job Overview Job ID: 293173
Location: Summerville Campus
Full/Part Time: Full Time
Regular/Temporary: (information not provided)
Job Summary The Associate Director for Financial Aid is responsible for overseeing counseling operations within the Office of Student Financial Aid (OSFA). This position provides guidance to students and family members or supporters of students regarding financial aid options, eligibility, and application processes, including scholarships, loans, alternative financing, and debt management. The role involves awarding financial aid, managing student eligibility, and ensuring compliance with requirements such as R2T4, Verification, SAP, and audits. Additionally, the Associate Director will supervise 4 Financial Aid Counselors and the Assistant Director of Counseling Services, who manages the OSFA front desk operations.
Responsibilities
Counseling: Counsel students and families regarding financial aid eligibility, advising on aid programs, distribution of aid, and renewal requirements. Counsel students on how enrollment affects aid amount awarded and how withdrawing or not meeting Satisfactory Academic Progress (SAP) affects future aid eligibility. Advise on non‑aid options (e.g., payment plan) to meet institutional charges by the deadline.
Supervision: Supervise the four Financial Aid Counselors and the Assistant Director of Counseling Services, ensuring excellent customer service via counseling, telephone, email, and walk‑in interactions. Provide guidance on best practices for handling inquiries, resolving issues efficiently, and maintaining a high level of professionalism.
Training and Staff Development: Monitor counseling performance, offer training and support to the team, and implement improvements to ensure timely and accurate responses to students and parents.
Financial Aid Processing: Assist with the processing of federal, state, and institutional aid according to documented policy and procedures, including completing SAP processing for all students per term. Responsible for technical and various system functions for the processing of student aid.
Compliance: Ensure financial aid compliance when awarding students financial aid and be transparent when counseling students regarding eligibility. Manage key compliance requirements such as Return of Title IV (R2T4) funds, Verification, Satisfactory Academic Progress (SAP), and other requirements. Maintain accurate records and review counseling processes for compliance with regulatory standards.
Perform other duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university and a minimum of five years of progressive financial aid experience.
Preferred Qualifications
Experience with student information systems such as Banner and Department of Education software, NSLDS, COD, Ed Connect.
Master's Degree from an accredited college or university.
Managerial experience and experience with Ellucian Banner Financial Aid.
Knowledge, Skills, & Abilities
Knowledge of Microsoft Office environments.
Knowledge of and ability to comply with Family Education Rights and Privacy Act (FERPA) laws.
Willingness to travel to provide training and education.
Strong written and verbal communication skills, public speaking, and presentation skills.
Professional judgment and critical thinking skills for interpreting and applying federal and/or state regulations and guidelines governing the awarding of financial aid.
Demonstrated ability to work with a wide range of people.
Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently.
Willingness to learn Ellucian Banner SIS, CampusLogic, Technolutions Slate CRM, and other databases/interfaces.
Ability to collaborate with internal and external stakeholders.
Ability to uphold all federal and state statutes and regulations regarding eligibility and distribution of student financial aid.
Ability to prioritize tasks, be detail oriented, and possess a teamwork spirit.
Ability to establish and maintain effective working relationships with staff, faculty, and other constituents.
Ability and willingness to maintain confidentiality.
Shift / Salary / Benefits Shift: Days; M‑F (Work outside of the normal business hours may be required)
Pay Band: B11
Salary: Minimum $56,600/annually – $68,245.24/annually
Salary commensurate with qualifications within the established range
Recruitment Period: Until Filled
Benefits: health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, and 13 paid holidays.
Full‑time employees eligible for Tuition Assistance Program after 6 months.
Conditions of Employment
All selected candidates must successfully pass a Background Check review prior to starting.
Credit check required for positions of trust or approved departmental purchase card usage.
Motor vehicle reports required for positions that requires driving a university vehicle.
Faculty hires: proof of completed academic degree(s) and post‑secondary coursework; foreign‑trained candidates must provide educational/credential evaluation.
All employees must ensure confidentiality, availability, and integrity of sensitive information by following cybersecurity and privacy policies.
Ability to maintain confidentiality of patient, student, employee, financial, business information beyond employment.
Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply Consider applying with us today! https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university.
Select University Faculty & Staff > Internal Applicants if you are a current university employee.
If you need further assistance, please contact 706‑721‑9365.
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=293173&PostingSeq=1
#J-18808-Ljbffr