Benefits
Competitive salary Dental insurance Health insurance About Ironwall by Incogni
For more than a decade, Ironwall by Incogni has been a trusted leader in online privacy protection services for public servants. We specialize in removing personal information from the internet for Judges, Law Enforcement, Elected Officials, Social Workers, and other high-risk professionals. Our mission is simple but critical: protect those who protect others. Position Overview
The Account Manager plays a critical role in customer retention, and long-term success. This role serves as the primary point of contact for existing clients, managing onboarding, training, and ongoing account support while identifying opportunities for upselling and cross-selling. The Account Manager also acts as a key liaison between Sales and Privacy Operations, ensuring a seamless customer experience from implementation through ongoing service. This is a salary + commission position reporting to the Director of Sales. Key Responsibilities
Serve as the primary account owner for assigned clients, ensuring high satisfaction, retention, and growth Onboard new clients, including:
Creating and implementing customer portals Performing quality assurance Notifying clients upon successful setup
Train clients on Ironwall services, features, and best practices to ensure successful program adoption Identify and execute opportunities for:
Upselling additional services Cross-selling products Adding additional user seats
Act as the primary liaison between clients and Privacy Operations, particularly for:
Emergency protocols Search-related issues Specialized customer needs
Collaborate closely with Sales and internal teams to support account growth Perform additional duties as assigned Performance Metrics
Success in this role will be measured by: Customer retention rates Account growth beyond baseline metrics Total revenue expansion within existing accounts What We’re Looking For
Strong relationship-building and communication skills Experience in account management, customer success, or sales Ability to manage multiple accounts and priorities effectively Comfort working cross-functionally with sales and operations teams A proactive, customer-first mindset Experience in SaaS, subscription services, or privacy/security solutions is a plus. Why Join Ironwall
Mission-driven company protecting high-risk professionals Opportunity to directly impact customer success and revenue growth Collaborative, supportive team environment Competitive salary plus commission structure Compensation & Benefits
Base Salary:
$85,000-100,000 / year (depending on experience) Commission:
between 4%-8% depending on type of account Benefits:
100% company-paid Employee medical and dental insurance (no employee premiums) 50% paid for dependents Paid Time Off - 2 week Holiday schedule: Enjoy 11 paid holidays each year plus an additional day off to celebrate your birthday. 401(k) retirement plan you can contribute to Casual but professional in-office work environment
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Competitive salary Dental insurance Health insurance About Ironwall by Incogni
For more than a decade, Ironwall by Incogni has been a trusted leader in online privacy protection services for public servants. We specialize in removing personal information from the internet for Judges, Law Enforcement, Elected Officials, Social Workers, and other high-risk professionals. Our mission is simple but critical: protect those who protect others. Position Overview
The Account Manager plays a critical role in customer retention, and long-term success. This role serves as the primary point of contact for existing clients, managing onboarding, training, and ongoing account support while identifying opportunities for upselling and cross-selling. The Account Manager also acts as a key liaison between Sales and Privacy Operations, ensuring a seamless customer experience from implementation through ongoing service. This is a salary + commission position reporting to the Director of Sales. Key Responsibilities
Serve as the primary account owner for assigned clients, ensuring high satisfaction, retention, and growth Onboard new clients, including:
Creating and implementing customer portals Performing quality assurance Notifying clients upon successful setup
Train clients on Ironwall services, features, and best practices to ensure successful program adoption Identify and execute opportunities for:
Upselling additional services Cross-selling products Adding additional user seats
Act as the primary liaison between clients and Privacy Operations, particularly for:
Emergency protocols Search-related issues Specialized customer needs
Collaborate closely with Sales and internal teams to support account growth Perform additional duties as assigned Performance Metrics
Success in this role will be measured by: Customer retention rates Account growth beyond baseline metrics Total revenue expansion within existing accounts What We’re Looking For
Strong relationship-building and communication skills Experience in account management, customer success, or sales Ability to manage multiple accounts and priorities effectively Comfort working cross-functionally with sales and operations teams A proactive, customer-first mindset Experience in SaaS, subscription services, or privacy/security solutions is a plus. Why Join Ironwall
Mission-driven company protecting high-risk professionals Opportunity to directly impact customer success and revenue growth Collaborative, supportive team environment Competitive salary plus commission structure Compensation & Benefits
Base Salary:
$85,000-100,000 / year (depending on experience) Commission:
between 4%-8% depending on type of account Benefits:
100% company-paid Employee medical and dental insurance (no employee premiums) 50% paid for dependents Paid Time Off - 2 week Holiday schedule: Enjoy 11 paid holidays each year plus an additional day off to celebrate your birthday. 401(k) retirement plan you can contribute to Casual but professional in-office work environment
#J-18808-Ljbffr