Customer Service Representative - Long Beach, CA Address Long Beach, CA Compensation $23.00/hour
Job Description
Benefits of joining the LAZ Family:
Employee Referral Program - $150
Pay Rate Range - $23.00/hr - Full-Time position
Pay Active – On-demand access to earned wages, get up to 50% of your earned wages immediately.
401(k) with Employer Match
Transit and Commuter Benefits in Select Markets
Medical, dental, vision – 3 plan options!
Free Parking
The Spirit of the Position: The Customer Service Rep at Long Beach Airport will provide exceptional customer service to all terminals while greeting and creating a welcoming atmosphere for our customers. This position responds to all customer concerns while remaining professional.
Principal Job Duties:
Provide excellent and professional customer support at the terminal.
Direct customers to their correct gate and form uniform lines.
Maintain a friendly and can-do attitude.
Assist with luggage and arrange wheelchair assistance.
Assist in crosswalk, directing to taxi, shuttles, and Lyft areas.
Will be stationed at the Airport terminal for entire shift.
Work unsupervised.
Approach passengers and offer assistance.
Designate departure/arrival points for passengers.
Stand/walk for long period of time up to 8 hours.
Deal with all levels of situations, public complaints, and concerns.
Maintain all supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area.
Provide accurate, valid, and complete information for Daily Report after each shift.
Responsible for running any reports related to daily incidents, data or other reports requested by management.
Stay in communication with other departments such as security, wheelchair assistance, engineer, etc. with company phone.
Other related duties as assigned.
Education: High school diploma or GED required.
Skills:
Ability to communicate professionally and effectively.
Ability to speak, read, and comprehend the English language.
Excellent team building and interpersonal skills.
Friendly and can-do attitude.
Strong customer service experience is required.
Physical Demands:
Ability to lift, push and pull at least 50 pounds.
Ability to stand, walk and run for extended periods of time.
Ability to bend, stoop, squat and lift frequently throughout a shift.
Willingness to work in the elements – heat, wind, snow, rain, etc.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Non-Exempt
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.
This Employer participates in E-Verify.
#J-18808-Ljbffr
Job Description
Benefits of joining the LAZ Family:
Employee Referral Program - $150
Pay Rate Range - $23.00/hr - Full-Time position
Pay Active – On-demand access to earned wages, get up to 50% of your earned wages immediately.
401(k) with Employer Match
Transit and Commuter Benefits in Select Markets
Medical, dental, vision – 3 plan options!
Free Parking
The Spirit of the Position: The Customer Service Rep at Long Beach Airport will provide exceptional customer service to all terminals while greeting and creating a welcoming atmosphere for our customers. This position responds to all customer concerns while remaining professional.
Principal Job Duties:
Provide excellent and professional customer support at the terminal.
Direct customers to their correct gate and form uniform lines.
Maintain a friendly and can-do attitude.
Assist with luggage and arrange wheelchair assistance.
Assist in crosswalk, directing to taxi, shuttles, and Lyft areas.
Will be stationed at the Airport terminal for entire shift.
Work unsupervised.
Approach passengers and offer assistance.
Designate departure/arrival points for passengers.
Stand/walk for long period of time up to 8 hours.
Deal with all levels of situations, public complaints, and concerns.
Maintain all supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area.
Provide accurate, valid, and complete information for Daily Report after each shift.
Responsible for running any reports related to daily incidents, data or other reports requested by management.
Stay in communication with other departments such as security, wheelchair assistance, engineer, etc. with company phone.
Other related duties as assigned.
Education: High school diploma or GED required.
Skills:
Ability to communicate professionally and effectively.
Ability to speak, read, and comprehend the English language.
Excellent team building and interpersonal skills.
Friendly and can-do attitude.
Strong customer service experience is required.
Physical Demands:
Ability to lift, push and pull at least 50 pounds.
Ability to stand, walk and run for extended periods of time.
Ability to bend, stoop, squat and lift frequently throughout a shift.
Willingness to work in the elements – heat, wind, snow, rain, etc.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Non-Exempt
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.
This Employer participates in E-Verify.
#J-18808-Ljbffr