Account Manager, Customer Success - (Retention & Renewals) - 951
Emsi, Moscow, Maine, United States
Overview
Employer Industry: Education Technology
Why consider this job opportunity:
Competitive salary with opportunities for bonuses based on performance
Opportunity for career advancement and growth within a global leader in labor market insights
Work with a diverse range of higher education clients and stakeholders
Collaborative and supportive work environment focused on driving client success
Engage in impactful work that contributes to economic prosperity and mobility
Responsibilities
Own retention and renewal outcomes for a defined portfolio of higher education clients, ensuring high renewal rates and preventing churn
Lead renewal strategy discussions well in advance of contract end dates, including pricing negotiations and value articulation
Build trusted advisor relationships with key client stakeholders and lead structured account planning
Monitor account health and usage trends, intervening proactively to support long-term retention
Identify and advance opportunities for expansion, cross-selling, and upselling aligned with client needs
Qualifications
Minimum of 3 years of experience in a Customer Success or Account Management role within a SaaS or technology environment
Proven track record of owning renewals and retention, including experience with renewal planning and pricing discussions
Experience managing annual and multi-year contracts
Strong communication, negotiation, and relationship-management skills
Highly organized and proactive, with the ability to use data to inform strategy discussions
Preferred Qualifications
Experience supporting higher education clients or similarly complex, relationship-driven customers
Familiarity with data analytics and reporting tools to support renewal conversations
Demonstrated ability to articulate value to clients and maintain strong relationships
#EducationTechnology #CustomerSuccess #AccountManagement #CareerGrowth #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Competitive salary with opportunities for bonuses based on performance
Opportunity for career advancement and growth within a global leader in labor market insights
Work with a diverse range of higher education clients and stakeholders
Collaborative and supportive work environment focused on driving client success
Engage in impactful work that contributes to economic prosperity and mobility
Responsibilities
Own retention and renewal outcomes for a defined portfolio of higher education clients, ensuring high renewal rates and preventing churn
Lead renewal strategy discussions well in advance of contract end dates, including pricing negotiations and value articulation
Build trusted advisor relationships with key client stakeholders and lead structured account planning
Monitor account health and usage trends, intervening proactively to support long-term retention
Identify and advance opportunities for expansion, cross-selling, and upselling aligned with client needs
Qualifications
Minimum of 3 years of experience in a Customer Success or Account Management role within a SaaS or technology environment
Proven track record of owning renewals and retention, including experience with renewal planning and pricing discussions
Experience managing annual and multi-year contracts
Strong communication, negotiation, and relationship-management skills
Highly organized and proactive, with the ability to use data to inform strategy discussions
Preferred Qualifications
Experience supporting higher education clients or similarly complex, relationship-driven customers
Familiarity with data analytics and reporting tools to support renewal conversations
Demonstrated ability to articulate value to clients and maintain strong relationships
#EducationTechnology #CustomerSuccess #AccountManagement #CareerGrowth #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr