Account Manager, Customer Success - (Retention & Renewals) - 951
Emsi, Prairie Home, Missouri, United States
Employer Industry: Education Technology
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Engaging work with higher education clients, contributing to their success and value realization
Collaborative and supportive work environment
Focus on proactive account management and client relationship building
Chance to make a positive impact on economic prosperity and mobility through data-driven insights
What to Expect (Job Responsibilities)
Own retention and renewal outcomes for a defined book of business, ensuring high renewal rates and preventing churn
Lead renewal strategy and negotiations for annual and multi-year contracts, collaborating with Sales and Legal teams
Build trusted advisor relationships with key client stakeholders, leading structured account planning and success initiatives
Monitor account health and usage trends, intervening as necessary to support long‑term retention
Identify and advance expansion opportunities aligned with client needs and institutional priorities
What is Required (Qualifications)
Minimum of 3 years of experience in a Customer Success, Account Management, or hybrid CSM/AM role within a SaaS or technology environment
Proven experience in owning renewals and retention, including renewal planning and pricing discussions
Experience managing annual and multi-year contracts
Strong communication, negotiation, and relationship management skills
Highly organized, proactive, and accountable for outcomes
How to Stand Out (Preferred Qualifications)
Experience supporting higher education or similarly complex, relationship‑driven customers
Comfortable using data, reporting, and presentations to support renewal and account strategy conversations
#EducationTechnology #CustomerSuccess #AccountManagement #CareerOpportunity #DiversityAndInclusion
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Engaging work with higher education clients, contributing to their success and value realization
Collaborative and supportive work environment
Focus on proactive account management and client relationship building
Chance to make a positive impact on economic prosperity and mobility through data-driven insights
What to Expect (Job Responsibilities)
Own retention and renewal outcomes for a defined book of business, ensuring high renewal rates and preventing churn
Lead renewal strategy and negotiations for annual and multi-year contracts, collaborating with Sales and Legal teams
Build trusted advisor relationships with key client stakeholders, leading structured account planning and success initiatives
Monitor account health and usage trends, intervening as necessary to support long‑term retention
Identify and advance expansion opportunities aligned with client needs and institutional priorities
What is Required (Qualifications)
Minimum of 3 years of experience in a Customer Success, Account Management, or hybrid CSM/AM role within a SaaS or technology environment
Proven experience in owning renewals and retention, including renewal planning and pricing discussions
Experience managing annual and multi-year contracts
Strong communication, negotiation, and relationship management skills
Highly organized, proactive, and accountable for outcomes
How to Stand Out (Preferred Qualifications)
Experience supporting higher education or similarly complex, relationship‑driven customers
Comfortable using data, reporting, and presentations to support renewal and account strategy conversations
#EducationTechnology #CustomerSuccess #AccountManagement #CareerOpportunity #DiversityAndInclusion
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr