About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Customer Sales & Profit — Provide excellent customer service: welcoming & guiding customers through the store & omni experience where available, supporting them with direct customer service
Engage with customers to provide excellent service
Guide customers through fashion trends, stories & products in all areas of the store
Promote and sell products to customers
Actively promote the Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Represent the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management
General Information
Fashion & Trend Awareness — Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
Use product & fashion knowledge to share relevant information with customers
Team & Development — Retain and share service, fashion and store operations knowledge with colleagues
Follow all procedures, routines, and legal requirements in all areas of the store
Give & receive feedback with colleagues to learn, develop & support each other
Participate in onboarding, introductions and trainings relevant for the role & future development
Retail Operations/ Visual & Commercial Execution — Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice & processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support with garment presentation and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
Ensure good stock levels with replenishment routines on sales floor
Follow best practices for in-store services & tech tools (Instore Care App, Click & Collect, Smart Store etc)
Support with opening and closing of the store
Follow all health & safety guidelines and legal requirements applicable to the role
Qualifications
As a Sales Advisor, you'll be passionate about fashion and everything we create in-store
Motivated by giving customers a great experience
Communicative, creative and curious, motivated, flexible, decisive, and action-oriented
Enjoy working in a collaborative and dynamic environment
Sales experience in a dynamic and collaborative environment
Experience in customer service in fashion, retail or other service-related industries
Why You'll Love Working at H&M
We value diverse backgrounds and strive for an inclusive workplace
We are a values-driven organization guided by our values
Access to Colleague Resource Groups (CRGs) for community and networking
Inclusive culture where you can be yourself at work
Opportunity to join a large global talent community with career growth potential
Comprehensive benefits including health insurance, wellness and family support programs, retirement plan and paid time off
Employee discount and other brand benefits
Additional Information
Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $17.50 per hour
This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned for this job at the company's discretion.
H&M may adjust compensation ranges or benefits over time. This description does not create a contractual obligation.
Inclusion & Diversity: H&M is committed to inclusive, diverse and equitable workplaces. We encourage applicants from diverse backgrounds and do not require a cover letter.
Company Description: H&M is a fashion brand offering the latest styles and inspiration. Our business idea is fashion & quality at the best price in a sustainable way.
For support with the application process, please contact our recruitment team.
#J-18808-Ljbffr
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Customer Sales & Profit — Provide excellent customer service: welcoming & guiding customers through the store & omni experience where available, supporting them with direct customer service
Engage with customers to provide excellent service
Guide customers through fashion trends, stories & products in all areas of the store
Promote and sell products to customers
Actively promote the Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Represent the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management
General Information
Fashion & Trend Awareness — Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
Use product & fashion knowledge to share relevant information with customers
Team & Development — Retain and share service, fashion and store operations knowledge with colleagues
Follow all procedures, routines, and legal requirements in all areas of the store
Give & receive feedback with colleagues to learn, develop & support each other
Participate in onboarding, introductions and trainings relevant for the role & future development
Retail Operations/ Visual & Commercial Execution — Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice & processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support with garment presentation and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
Ensure good stock levels with replenishment routines on sales floor
Follow best practices for in-store services & tech tools (Instore Care App, Click & Collect, Smart Store etc)
Support with opening and closing of the store
Follow all health & safety guidelines and legal requirements applicable to the role
Qualifications
As a Sales Advisor, you'll be passionate about fashion and everything we create in-store
Motivated by giving customers a great experience
Communicative, creative and curious, motivated, flexible, decisive, and action-oriented
Enjoy working in a collaborative and dynamic environment
Sales experience in a dynamic and collaborative environment
Experience in customer service in fashion, retail or other service-related industries
Why You'll Love Working at H&M
We value diverse backgrounds and strive for an inclusive workplace
We are a values-driven organization guided by our values
Access to Colleague Resource Groups (CRGs) for community and networking
Inclusive culture where you can be yourself at work
Opportunity to join a large global talent community with career growth potential
Comprehensive benefits including health insurance, wellness and family support programs, retirement plan and paid time off
Employee discount and other brand benefits
Additional Information
Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $17.50 per hour
This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned for this job at the company's discretion.
H&M may adjust compensation ranges or benefits over time. This description does not create a contractual obligation.
Inclusion & Diversity: H&M is committed to inclusive, diverse and equitable workplaces. We encourage applicants from diverse backgrounds and do not require a cover letter.
Company Description: H&M is a fashion brand offering the latest styles and inspiration. Our business idea is fashion & quality at the best price in a sustainable way.
For support with the application process, please contact our recruitment team.
#J-18808-Ljbffr