Position Overview
We are seeking motivated and customer-focused individuals to join our team as a Customer Engagement Specialist. In this role, you will interact with clients to provide travel-related support, coordinate bookings, address service concerns, and ensure a positive and engaging customer experience.
This position is ideal for individuals who enjoy communication, problem-solving, and building strong client relationships in a remote environment. No prior travel industry experience is required — training and ongoing support are provided.
Key Responsibilities
Engage with clients via phone, email, and online messaging platforms
Assist with reservations, confirmations, itinerary updates, and booking changes
Provide accurate information and personalized recommendations
Research and verify travel options using approved systems
Resolve service-related concerns in a timely and professional manner
Maintain accurate client records and documentation
Participate in training and team development sessions
Qualifications
Strong written and verbal communication skills
Customer service and engagement experience preferred
Detail-oriented with strong organizational skills
Comfortable working independently in a remote environment
Basic computer proficiency and reliable internet access
Must be at least 18 years of age
Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain
English communication proficiency
What We Offer
Fully remote position
Flexible scheduling
Ongoing training and professional development
Incentive programs and performance-based perks
Opportunities for advancement
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This position is ideal for individuals who enjoy communication, problem-solving, and building strong client relationships in a remote environment. No prior travel industry experience is required — training and ongoing support are provided.
Key Responsibilities
Engage with clients via phone, email, and online messaging platforms
Assist with reservations, confirmations, itinerary updates, and booking changes
Provide accurate information and personalized recommendations
Research and verify travel options using approved systems
Resolve service-related concerns in a timely and professional manner
Maintain accurate client records and documentation
Participate in training and team development sessions
Qualifications
Strong written and verbal communication skills
Customer service and engagement experience preferred
Detail-oriented with strong organizational skills
Comfortable working independently in a remote environment
Basic computer proficiency and reliable internet access
Must be at least 18 years of age
Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain
English communication proficiency
What We Offer
Fully remote position
Flexible scheduling
Ongoing training and professional development
Incentive programs and performance-based perks
Opportunities for advancement
#J-18808-Ljbffr