Company Overview
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customers every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Why Choose ADT? At ADT, it’s more than a job, it’s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers is united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you’re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.
Major Responsibilities A Customer Service Monitoring Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received.
Location: 285 Thruway Park Dr. West Henrietta, NY 14586 – onsite work required.
After completing training and spending at least one full calendar month in production, you may be eligible for a hybrid schedule, with two days of remote work per week, based on meeting training and performance goals set by your manager.
A day in the life of a Customer Service Monitoring Representative
You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
Paying attention to detail while documenting alarm handling procedures within the alarm screens.
Completing alarm processing in accordance with departmental procedures.
Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
Receiving inbound calls related to alarm call back inquiries.
Benefits
You play an important role in saving lives for a living.
Paid training.
Once approved for hybrid work, ADT requires:
Designated place to work from home.
High speed internet (DSL, Cable, or Fiber) with ability to hardwire via ethernet. Minimum 25 Mbps download and 15 Mbps upload.
ADT provides a highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and more.
ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less desirable shifts.
Pathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you.
Qualifications
High school diploma or equivalent required.
Minimum of six (6) months of customer service experience required.
Ability to be licensed in multiple states.
Technical aptitude, problem solving skills and ability to prioritize multiple items at once.
Pay and Benefits Disclosure
The starting hourly rate for this position is $17.00 per hour and will reach $19.00 per hour after 180 days of employment. (Incremental increases every 30 days until $19.00.)
You will receive an additional $1.00 per hour for being an Onsite or Hybrid employee.
We offer employees access to healthcare benefits, a 401(k) plan with company match, short‑term and long‑term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year, with increased accrual thereafter. We also offer 6 paid holidays.
The anticipated end date for application submission is 3/01/26. The role is scheduled to start 3/30/2026.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
#J-18808-Ljbffr
Why Choose ADT? At ADT, it’s more than a job, it’s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers is united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you’re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.
Major Responsibilities A Customer Service Monitoring Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received.
Location: 285 Thruway Park Dr. West Henrietta, NY 14586 – onsite work required.
After completing training and spending at least one full calendar month in production, you may be eligible for a hybrid schedule, with two days of remote work per week, based on meeting training and performance goals set by your manager.
A day in the life of a Customer Service Monitoring Representative
You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
Paying attention to detail while documenting alarm handling procedures within the alarm screens.
Completing alarm processing in accordance with departmental procedures.
Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
Receiving inbound calls related to alarm call back inquiries.
Benefits
You play an important role in saving lives for a living.
Paid training.
Once approved for hybrid work, ADT requires:
Designated place to work from home.
High speed internet (DSL, Cable, or Fiber) with ability to hardwire via ethernet. Minimum 25 Mbps download and 15 Mbps upload.
ADT provides a highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and more.
ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less desirable shifts.
Pathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you.
Qualifications
High school diploma or equivalent required.
Minimum of six (6) months of customer service experience required.
Ability to be licensed in multiple states.
Technical aptitude, problem solving skills and ability to prioritize multiple items at once.
Pay and Benefits Disclosure
The starting hourly rate for this position is $17.00 per hour and will reach $19.00 per hour after 180 days of employment. (Incremental increases every 30 days until $19.00.)
You will receive an additional $1.00 per hour for being an Onsite or Hybrid employee.
We offer employees access to healthcare benefits, a 401(k) plan with company match, short‑term and long‑term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year, with increased accrual thereafter. We also offer 6 paid holidays.
The anticipated end date for application submission is 3/01/26. The role is scheduled to start 3/30/2026.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
#J-18808-Ljbffr