Customer Service Representative
The Customer Service Representative supports the Westland sales and business development team by managing day-to-day customer service activities, including order processing, quote support, and customer communication. This role serves as a primary point of contact for transactional customer needs and plays a critical role in ensuring accuracy, responsiveness, and coordination between customers and internal teams. Essential Duties and Responsibilities: Serve as the primary contact for routine customer inquiries related to orders, quotes, and delivery status Process customer purchase orders, review against approved quotes, resolve discrepancies, and enter orders into the ERP system Support the RFQ and quoting process by coordinating internal inputs and maintaining accurate records in CRM systems Communicate order acknowledgements, production status updates, and delivery changes to customers Coordinate with manufacturing, quality, and logistics to support on-time order fulfillment Maintain accurate customer records, order history, and documentation Assist sales and account management with administrative and coordination tasks as needed Support continuous improvement of customer service processes and documentation Skills and Qualifications: Strong written and verbal communication skills Highly organized with strong attention to detail Ability to manage multiple orders and priorities in a deadline-driven environment Customer-focused mindset with a calm, professional approach Proficiency in Microsoft Office (Outlook, Excel, Word) Experience with manufacturing ERP systems required CRM experience preferred Ability to work collaboratively across functions Education and Experience: Associate or Bachelor's degree preferred, or equivalent relevant experience 25 years of experience in a customer service or sales support role, preferably in a manufacturing environment Experience supporting defense or aerospace customers is a plus Physical Demands / Work Environment: Prolonged periods of sitting at a desk and working on a computer. Frequently moving about to accomplish tasks. Constantly communicating with others to exchange information. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: Majority of work is performed in a typical office environment with no major sources of discomfort. Essentially a normal controlled working environment with noise levels within acceptable safety limits and acceptable lighting and temperature conditions Travel: None To conform to U.S. Government export control regulations and the Naval Nuclear Propulsion Information restrictions, applicant must be a U.S citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorization from the U.S. Department of State or Department of Commerce. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Range: 68,000 - 75,000 DOE Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The Customer Service Representative supports the Westland sales and business development team by managing day-to-day customer service activities, including order processing, quote support, and customer communication. This role serves as a primary point of contact for transactional customer needs and plays a critical role in ensuring accuracy, responsiveness, and coordination between customers and internal teams. Essential Duties and Responsibilities: Serve as the primary contact for routine customer inquiries related to orders, quotes, and delivery status Process customer purchase orders, review against approved quotes, resolve discrepancies, and enter orders into the ERP system Support the RFQ and quoting process by coordinating internal inputs and maintaining accurate records in CRM systems Communicate order acknowledgements, production status updates, and delivery changes to customers Coordinate with manufacturing, quality, and logistics to support on-time order fulfillment Maintain accurate customer records, order history, and documentation Assist sales and account management with administrative and coordination tasks as needed Support continuous improvement of customer service processes and documentation Skills and Qualifications: Strong written and verbal communication skills Highly organized with strong attention to detail Ability to manage multiple orders and priorities in a deadline-driven environment Customer-focused mindset with a calm, professional approach Proficiency in Microsoft Office (Outlook, Excel, Word) Experience with manufacturing ERP systems required CRM experience preferred Ability to work collaboratively across functions Education and Experience: Associate or Bachelor's degree preferred, or equivalent relevant experience 25 years of experience in a customer service or sales support role, preferably in a manufacturing environment Experience supporting defense or aerospace customers is a plus Physical Demands / Work Environment: Prolonged periods of sitting at a desk and working on a computer. Frequently moving about to accomplish tasks. Constantly communicating with others to exchange information. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: Majority of work is performed in a typical office environment with no major sources of discomfort. Essentially a normal controlled working environment with noise levels within acceptable safety limits and acceptable lighting and temperature conditions Travel: None To conform to U.S. Government export control regulations and the Naval Nuclear Propulsion Information restrictions, applicant must be a U.S citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorization from the U.S. Department of State or Department of Commerce. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Range: 68,000 - 75,000 DOE Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.