Job Profile Summary
Manages or performs work in some/all the following areas: Collection and maintenance of customer accounts • Follow-up correspondence, resolution, and escalation of overdue accounts.
Must possess excellent written and verbal communication skills and be able to work independently.
Responsibilities
Communicate all documents needed for Credit Application Process to potential customers.
Responsible for timely collections and communicate with customers i.e. account status.
Maintain timely written documentation and support for all customer interactions, detailed collection notes and contact information.
Respond to customer inquiries and review documents to further explain invoice differences.
Research and resolve unidentified and unapplied payments.
Provide customers with invoice copies and/or statements, as needed.
Provide research related to short payments and deductions.
Communicate with Sales team pertaining to credit and collections.
Education High school degree or GED.
Minimum Experience 1-2 years of administrative experience.
Skills
Proficient in Microsoft Office software and customer database platforms.
Organization.
Time Management.
Verbal and written communication.
Basic Excel Knowledge.
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Must possess excellent written and verbal communication skills and be able to work independently.
Responsibilities
Communicate all documents needed for Credit Application Process to potential customers.
Responsible for timely collections and communicate with customers i.e. account status.
Maintain timely written documentation and support for all customer interactions, detailed collection notes and contact information.
Respond to customer inquiries and review documents to further explain invoice differences.
Research and resolve unidentified and unapplied payments.
Provide customers with invoice copies and/or statements, as needed.
Provide research related to short payments and deductions.
Communicate with Sales team pertaining to credit and collections.
Education High school degree or GED.
Minimum Experience 1-2 years of administrative experience.
Skills
Proficient in Microsoft Office software and customer database platforms.
Organization.
Time Management.
Verbal and written communication.
Basic Excel Knowledge.
#J-18808-Ljbffr