A leading Healthcare organization in New York City is seeking a Senior Director of Member Retention to own and elevate enterprise-wide retention strategy. This is a highly visible leadership role with direct impact at the executive and Board level — ideal for a thoughtful, methodical strategist who knows how to translate data into action.
Responsibilities
Designing and executing a comprehensive, company-wide retention and recertification strategy
Analyzing disenrollment trends and developing proactive, data-driven mitigation playbooks
Leading and mentoring a large, multi-level team across recertification, call center, field, and customer success functions
Partnering cross-functionally with providers, community organizations, contracting, and internal stakeholders to strengthen member engagement
Presenting strategic insights, benchmarks, and performance outcomes to executive leadership and the Board
Qualifications
Bachelor’s degree in healthcare, business, finance, economics, or related field
7–10+ years of managed care / health plan experience (required), with strong knowledge of products, regulations, and retention drivers
4+ years of senior leadership experience managing large, layered teams; call center oversight experience preferred
Strong quantitative and analytical skills with the ability to pivot strategy based on data and measurable outcomes
Compensation $210,000 to $230,000
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Responsibilities
Designing and executing a comprehensive, company-wide retention and recertification strategy
Analyzing disenrollment trends and developing proactive, data-driven mitigation playbooks
Leading and mentoring a large, multi-level team across recertification, call center, field, and customer success functions
Partnering cross-functionally with providers, community organizations, contracting, and internal stakeholders to strengthen member engagement
Presenting strategic insights, benchmarks, and performance outcomes to executive leadership and the Board
Qualifications
Bachelor’s degree in healthcare, business, finance, economics, or related field
7–10+ years of managed care / health plan experience (required), with strong knowledge of products, regulations, and retention drivers
4+ years of senior leadership experience managing large, layered teams; call center oversight experience preferred
Strong quantitative and analytical skills with the ability to pivot strategy based on data and measurable outcomes
Compensation $210,000 to $230,000
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