We are seeking a Collections Specialist to join our client's team! A Collections Specialist manages and recovers outstanding payments from individuals or businesses, focusing on reducing account delinquency, resolving billing discrepancies, and negotiating repayment plans. They work within accounts receivable to ensure timely payments, maintain accurate documentation of, and uphold legal compliance (e.g., FDCPA) while maintaining customer relationships.
Key Responsibilities
Account Monitoring:
Identify and monitor overdue accounts, delinquent accounts, and bad checks.
Client Contact:
Initiate contact with clients via phone, email, or mail to collect payments
Negotiation:
Develop and suggest reasonable payment plans to resolve outstanding debt efficiently.
Documentation & Reporting:
Maintain accurate records of collection activities, update customer account files, and prepare aging reports.
Dispute Resolution:
Research and resolve billing discrepancies in collaboration with sales or customer service teams.
Compliance:
Adhere to all legal regulations and ethical standards regarding debt collection.
Required Skills and Qualifications
Experience:
Generally 1+ years of experience in collections, billing, or accounts receivable.
Communication:
Exceptional negotiation, persuasive, and verbal communication skills.
Technical Skills:
Proficiency in Microsoft Office (specifically Excel) and familiarity with accounting software or CRM systems.
Soft Skills:
Strong problem-solving, organizational, multitasking skills, and the ability to work under pressure.
Education:
High school diploma or GED required; an associate or bachelor’s degree in finance or accounting is preferred.
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Key Responsibilities
Account Monitoring:
Identify and monitor overdue accounts, delinquent accounts, and bad checks.
Client Contact:
Initiate contact with clients via phone, email, or mail to collect payments
Negotiation:
Develop and suggest reasonable payment plans to resolve outstanding debt efficiently.
Documentation & Reporting:
Maintain accurate records of collection activities, update customer account files, and prepare aging reports.
Dispute Resolution:
Research and resolve billing discrepancies in collaboration with sales or customer service teams.
Compliance:
Adhere to all legal regulations and ethical standards regarding debt collection.
Required Skills and Qualifications
Experience:
Generally 1+ years of experience in collections, billing, or accounts receivable.
Communication:
Exceptional negotiation, persuasive, and verbal communication skills.
Technical Skills:
Proficiency in Microsoft Office (specifically Excel) and familiarity with accounting software or CRM systems.
Soft Skills:
Strong problem-solving, organizational, multitasking skills, and the ability to work under pressure.
Education:
High school diploma or GED required; an associate or bachelor’s degree in finance or accounting is preferred.
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