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Customer Service Representative

The Third Estimate, Solon, Ohio, United States, 44139

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Full-Time | Day Shift | Rotating Saturdays (weekday off included) $18–$28/hr + UNCAPPED commission This is NOT a “just answer the phones” job.This is ahigh outbound,

performance-driven role for people who know how to talk to homeowners, think on their feet, and turn conversations into real opportunities.

If you like the sound of steady base pay + commission that isn’t capped , and you want your effort to show up on your paycheck — keep reading.

What You’ll Be Known For You are the first voice homeowners hear when they reach out to The Third Estimate — and that matters.

You’ll:

Handle a steady flow of inbound and outbound calls

Ask smart questions and actively listen to homeowners’ needs

Educate customers on roofing, siding, windows, and exterior services

Confidently set quality appointments for our Sales team

Re-engage warm leads and past customers

Work closely with Sales & Operations to keep jobs moving smoothly

Document calls accurately in our CRM

Hit (and exceed) daily and monthly performance goals

This role rewards people who own their results .

Who Crushes It Here You’ll love this role if you:

Sound confident and professional on the phone

Enjoy a fast-paced, high-energy environment

Are competitive and motivated by commission

Can juggle multiple conversations and tasks

Pay attention to details and follow through

Are comfortable using technology and CRM systems

If you like knowing exactly how your performance is measured — this is your lane.

Experience That Helps (But Isn’t a Dealbreaker)

1–2+ years in customer service, inside sales, or a call-center environment

Home improvement or construction experience is a plus — not required

High school diploma or GED

We train the right people with the right attitude.

What’s In It For You

$18–$28/hour + UNCAPPED commission

Paid weekday off when you work a Saturday

Clear expectations and performance metrics

Ongoing coaching and development

Supportive, team-first environment

Leadership that invests in your success

Your growth here is intentional — not accidental.

⭐ Why The Third Estimate?

Established and trusted since 1996

Strong brand reputation in Northeast Ohio

Growth-minded, performance-driven culture

Accountability without micromanagement

Results are recognized and rewarded

We don’t believe in ceilings — especially on income.

Ready to earn what you’re worth? Apply today if you want:

Your voice to matter

Your effort to pay off

A career path — not just a job

The Third Estimate

Where conversations turn into opportunities — and opportunities turn into careers.

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