Client Engagement Specialist (BDC) MERCEDES BENZ HAMPTON
MAG, Hampton, Virginia, United States, 23661
Mercedes-Benz of Hampton is seeking a highly professional, customer-focused Client Engagement Specialist to join our Business Development Center. This role is responsible for managing digital sales opportunities, nurturing client relationships, and delivering a premium brand experience from the very first interaction. This is not a call center role. This position requires emotional intelligence, discipline, strong communication skills, and a commitment to representing the Mercedes‑Benz standard of excellence.
Position Overview The Client Engagement Specialist serves as the first point of contact for internet inquiries, inbound calls, and CRM‑driven opportunities. The ideal candidate understands that every interaction reflects the Mercedes‑Benz brand and is committed to delivering a refined, responsive, and professional client experience.
This individual will proactively manage digital leads, engage prior customers, execute targeted outreach campaigns, and support the sales team through appointment setting and pipeline development.
Key Responsibilities
Respond promptly and professionally to internet leads, website inquiries, and inbound calls
Manage daily CRM tasks, follow‑ups, and opportunity tracking
Execute outbound engagement to previous customers for retention and upgrade opportunities
Coordinate and confirm appointments for the sales team
Maintain accurate records within the CRM system
Support targeted email campaigns and client communication initiatives
Monitor response times and ensure consistent follow-through
Identify new opportunities within the database to drive showroom traffic
Uphold Mercedes‑Benz standards in all written and verbal communication
Qualifications
Prior automotive BDC or digital sales experience preferred
Strong written and verbal communication skills
High level of professionalism and emotional maturity
Comfortable working with CRM systems and digital communication tools
Detail‑oriented and process‑driven
Ability to multitask in a fast‑paced environment
Positive attitude with a performance mindset
What We Offer
Opportunity to represent a world‑class luxury brand
Competitive compensation with performance incentives
Professional work environment
Growth opportunities within Mills Automotive Group
Supportive leadership and structured processes
Ideal Candidate Profile The ideal candidate understands that luxury sales begin long before the customer steps into the showroom. They are proactive, organized, and take ownership of their pipeline. They do not wait for opportunities — they create them.
If you are motivated, polished, and ready to represent Mercedes‑Benz at the highest standard, we invite you to apply.
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Position Overview The Client Engagement Specialist serves as the first point of contact for internet inquiries, inbound calls, and CRM‑driven opportunities. The ideal candidate understands that every interaction reflects the Mercedes‑Benz brand and is committed to delivering a refined, responsive, and professional client experience.
This individual will proactively manage digital leads, engage prior customers, execute targeted outreach campaigns, and support the sales team through appointment setting and pipeline development.
Key Responsibilities
Respond promptly and professionally to internet leads, website inquiries, and inbound calls
Manage daily CRM tasks, follow‑ups, and opportunity tracking
Execute outbound engagement to previous customers for retention and upgrade opportunities
Coordinate and confirm appointments for the sales team
Maintain accurate records within the CRM system
Support targeted email campaigns and client communication initiatives
Monitor response times and ensure consistent follow-through
Identify new opportunities within the database to drive showroom traffic
Uphold Mercedes‑Benz standards in all written and verbal communication
Qualifications
Prior automotive BDC or digital sales experience preferred
Strong written and verbal communication skills
High level of professionalism and emotional maturity
Comfortable working with CRM systems and digital communication tools
Detail‑oriented and process‑driven
Ability to multitask in a fast‑paced environment
Positive attitude with a performance mindset
What We Offer
Opportunity to represent a world‑class luxury brand
Competitive compensation with performance incentives
Professional work environment
Growth opportunities within Mills Automotive Group
Supportive leadership and structured processes
Ideal Candidate Profile The ideal candidate understands that luxury sales begin long before the customer steps into the showroom. They are proactive, organized, and take ownership of their pipeline. They do not wait for opportunities — they create them.
If you are motivated, polished, and ready to represent Mercedes‑Benz at the highest standard, we invite you to apply.
#J-18808-Ljbffr