Call Center Representative
This is a fully remote position. The Call Center Representative will handle incoming calls, transform them into leads, and facilitate towing jobs.
Duties and Responsibilities:
Manage a high volume of incoming and outgoing calls effectively.
Identify client needs and provide appropriate solutions.
Convert inbound calls into leads, progressing them into towing jobs.
Working Conditions:
This is a remote position.
Work is scheduled in shifts across a 24/7 call center.
Shifts will align with the Pacific Time Zone.
Requirements:
Computer Specifications:
Minimum Intel Specs
Processor: Core i7 8th generation (and above) or Core i5 10th generation (and above)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Minimum AMD Specs
Processor: AMD Ryzen 5, 7, 9 (Minimum series 3600)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Macintosh Specs
Processor: Core i7, i5, M1, M2
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Main Internet Speed Requirement:
Jitter: below 10ms
Latency: below 160ms
Upload: more than 25mbps
Download: more than 40mbps
Power Backup:
A reliable power backup that can sustain a minimum of 8 hours (for a full shift).
Examples include generators, solar panels, or portable power inverters (note: UPS is not sufficient).
Internet Backup:
Jitter: below 10ms
Latency: below 160ms
Upload: minimum of 25mbps
Download: minimum of 25mbps.
Power and Internet backups are mandatory.