Director of Client Services, Information Technology [R0150618]
University of Nevada, Las Vegas (UNLV), Las Vegas, Nevada, us, 89105
**Director of Client Services, Information Technology [R0150618].**- Education
* **Required:**
+ An earned Bachelor’s degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA).
* **Preferred**:
+ An earned Master’s degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA).- Experience
* **Required:**
+ Minimum 5 years of senior leadership experience (supervision & management) to include managing complex information technology services within a university setting.
+ Demonstrated experience in strategic planning, budget management, and leading organizational change.
+ Proven track record of successful collaboration with senior institutional leadership.
* **Preferred**:
+ Experience in NSHE system-wide initiatives or multi-institutional collaborations.
+ Experience leading IT service transformation initiatives.
+ Background in enterprise service management and ITIL frameworks.* Provide authoritative guidance on technologies and tools that support university and OIT strategic goals.* Demonstrate extensive experience developing and maintaining strategic vendor relationships to ensure optimal products, services, pricing, and support.* Lead the organization in staying current with emerging technologies and positioning the university for technological advancement.* Comprehensive understanding of user-facing technology across the enterprise, with the ability to lead education, communication, and strategic technology initiatives.* Expert knowledge of software licensing, including best practices, compliance methodology, contracts, and vendor relationship management at the enterprise level.* Deep understanding of IT service management frameworks (ITIL) and best practices.* Experience with NSHE system-wide initiatives and governance.* Knowledge of higher education technology trends and strategic planning.* Extensive experience leading complex information technology services organizations within a university setting at the director level.* Proven track record as a senior leader of technical professionals and large-scale projects within complex technology environments.* Demonstrated success in evaluating and implementing new practices and technologies to transform organizational programs and services.* Exceptional customer service leadership with the ability to work effectively with senior institutional leaders, constituents, and vendors to understand and resolve complex issues and drive strategic initiatives.* Strong track record of building high-performing teams and developing leadership talent.* Demonstrated experience in developing and implementing strategic plans based on diverse input sources that reflect university, OIT, and unit goals with a long-term vision.* Ability to align unit plans with university and NSHE strategic initiatives.* Experience in enterprise-level resource planning and optimization.- **Required - Client-Services-Specific Skills:**
* Proven experience leading technical teams in a customer service-oriented organization at the director level.
* Demonstrated success in designing and delivering enterprise support processes and service frameworks.
* Extensive experience in the strategic planning, design, and delivery of training, education, and communication programs.
* Significant experience managing technology teams within a university setting, with responsibility for multiple service areas.
* Advanced customer service leadership skills with the ability to influence institutional strategy.
* Extensive experience in program and project management at the enterprise level.
* Proven ability to facilitate diverse groups and achieve organizational, university, and NSHE goals.* Experience with NSHE governance and system-wide collaboration.* Familiarity with enterprise budget management and cost-recovery models.* Strong commitment to staff development with demonstrated ability to mentor and develop leadership talent across the organization.* Proven ability to manage fiscal resources strategically both individually and as part of executive leadership teams.* Exceptional ability to work collaboratively and effectively with senior leadership, including executives, vice presidents, deans, and directors.* Demonstrated ability to plan for and execute strategic staffing decisions to ensure the unit maintains personnel with skills necessary to support university and OIT goals.* Ability to think strategically and translate vision into operational excellence.- **Required - Interpersonal Skills and Communication:**
* Exceptional ability to communicate effectively both orally and in writing with technical and non-technical audiences at all levels.
* Demonstrated commitment to effective communication within the unit, across OIT, with campus governance groups, and potentially with NSHE leadership.
* Proven ability to promote and sustain awareness of services and responsibilities across the organization and institution.
* Superior organizational and interpersonal skills with the ability to build consensus and drive change.
* Ability to represent OIT at university and system-level committees and forums.* Exceptional ability to: be flexible and agile, provide strategic resource planning, develop methods for prioritizing institutional needs, create measurable strategic objectives, and demonstrate accountability at the highest level.* Proven ability to prioritize multiple complex requests from senior institutional leaders, including Vice Presidents, Deans, and Directors of major administrative units.* Strategic thinking skills with the ability to anticipate institutional needs and position OIT for future success.* Demonstrated leadership in providing exceptional customer service at the enterprise level.* Proven commitment to service as an organizational value, with the ability to embed this value throughout leadership teams and staff operations.* Strong commitment to maintaining collaborative relationships within OIT, across campus, and with NSHE colleagues.* Experience with change management at the enterprise level.* Ability to influence and drive strategic institutional initiatives.* Competitive total rewards package including:* No state income tax (For Nevada Residents)* Tuition discounts at Nevada System of Higher Education (NSHE) schools* Tuition discounts for spouses, domestic partners, and dependents* Paid time off, sick leave, and holidays* Excellent health insurance including medical, dental and vision* Comprehensive retirement plans and voluntary benefits programsUNLV values the skills of those who have served. If you are a veteran or eligible family member, we encourage you to apply. Learn more about resources and support for veterans at www.unlv.edu/jobs/veterans or contactvetjobseekers@unlv.edu for support.* A letter of interest* A detailed resume listing qualifications and experience* The names, addresses, and telephone numbers of **at least three (3) professional references** who may be contacted. *References will not be contacted until the search chair notifies you in advance.*Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 34,000 students and more than 4,451 faculty and staff. To date, UNLV has conferred more than 186,000 degrees, producing more than 151,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity, and is a recipient of the Carnegie Classification for Community Engagement. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity #J-18808-Ljbffr
* **Required:**
+ An earned Bachelor’s degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA).
* **Preferred**:
+ An earned Master’s degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA).- Experience
* **Required:**
+ Minimum 5 years of senior leadership experience (supervision & management) to include managing complex information technology services within a university setting.
+ Demonstrated experience in strategic planning, budget management, and leading organizational change.
+ Proven track record of successful collaboration with senior institutional leadership.
* **Preferred**:
+ Experience in NSHE system-wide initiatives or multi-institutional collaborations.
+ Experience leading IT service transformation initiatives.
+ Background in enterprise service management and ITIL frameworks.* Provide authoritative guidance on technologies and tools that support university and OIT strategic goals.* Demonstrate extensive experience developing and maintaining strategic vendor relationships to ensure optimal products, services, pricing, and support.* Lead the organization in staying current with emerging technologies and positioning the university for technological advancement.* Comprehensive understanding of user-facing technology across the enterprise, with the ability to lead education, communication, and strategic technology initiatives.* Expert knowledge of software licensing, including best practices, compliance methodology, contracts, and vendor relationship management at the enterprise level.* Deep understanding of IT service management frameworks (ITIL) and best practices.* Experience with NSHE system-wide initiatives and governance.* Knowledge of higher education technology trends and strategic planning.* Extensive experience leading complex information technology services organizations within a university setting at the director level.* Proven track record as a senior leader of technical professionals and large-scale projects within complex technology environments.* Demonstrated success in evaluating and implementing new practices and technologies to transform organizational programs and services.* Exceptional customer service leadership with the ability to work effectively with senior institutional leaders, constituents, and vendors to understand and resolve complex issues and drive strategic initiatives.* Strong track record of building high-performing teams and developing leadership talent.* Demonstrated experience in developing and implementing strategic plans based on diverse input sources that reflect university, OIT, and unit goals with a long-term vision.* Ability to align unit plans with university and NSHE strategic initiatives.* Experience in enterprise-level resource planning and optimization.- **Required - Client-Services-Specific Skills:**
* Proven experience leading technical teams in a customer service-oriented organization at the director level.
* Demonstrated success in designing and delivering enterprise support processes and service frameworks.
* Extensive experience in the strategic planning, design, and delivery of training, education, and communication programs.
* Significant experience managing technology teams within a university setting, with responsibility for multiple service areas.
* Advanced customer service leadership skills with the ability to influence institutional strategy.
* Extensive experience in program and project management at the enterprise level.
* Proven ability to facilitate diverse groups and achieve organizational, university, and NSHE goals.* Experience with NSHE governance and system-wide collaboration.* Familiarity with enterprise budget management and cost-recovery models.* Strong commitment to staff development with demonstrated ability to mentor and develop leadership talent across the organization.* Proven ability to manage fiscal resources strategically both individually and as part of executive leadership teams.* Exceptional ability to work collaboratively and effectively with senior leadership, including executives, vice presidents, deans, and directors.* Demonstrated ability to plan for and execute strategic staffing decisions to ensure the unit maintains personnel with skills necessary to support university and OIT goals.* Ability to think strategically and translate vision into operational excellence.- **Required - Interpersonal Skills and Communication:**
* Exceptional ability to communicate effectively both orally and in writing with technical and non-technical audiences at all levels.
* Demonstrated commitment to effective communication within the unit, across OIT, with campus governance groups, and potentially with NSHE leadership.
* Proven ability to promote and sustain awareness of services and responsibilities across the organization and institution.
* Superior organizational and interpersonal skills with the ability to build consensus and drive change.
* Ability to represent OIT at university and system-level committees and forums.* Exceptional ability to: be flexible and agile, provide strategic resource planning, develop methods for prioritizing institutional needs, create measurable strategic objectives, and demonstrate accountability at the highest level.* Proven ability to prioritize multiple complex requests from senior institutional leaders, including Vice Presidents, Deans, and Directors of major administrative units.* Strategic thinking skills with the ability to anticipate institutional needs and position OIT for future success.* Demonstrated leadership in providing exceptional customer service at the enterprise level.* Proven commitment to service as an organizational value, with the ability to embed this value throughout leadership teams and staff operations.* Strong commitment to maintaining collaborative relationships within OIT, across campus, and with NSHE colleagues.* Experience with change management at the enterprise level.* Ability to influence and drive strategic institutional initiatives.* Competitive total rewards package including:* No state income tax (For Nevada Residents)* Tuition discounts at Nevada System of Higher Education (NSHE) schools* Tuition discounts for spouses, domestic partners, and dependents* Paid time off, sick leave, and holidays* Excellent health insurance including medical, dental and vision* Comprehensive retirement plans and voluntary benefits programsUNLV values the skills of those who have served. If you are a veteran or eligible family member, we encourage you to apply. Learn more about resources and support for veterans at www.unlv.edu/jobs/veterans or contactvetjobseekers@unlv.edu for support.* A letter of interest* A detailed resume listing qualifications and experience* The names, addresses, and telephone numbers of **at least three (3) professional references** who may be contacted. *References will not be contacted until the search chair notifies you in advance.*Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 34,000 students and more than 4,451 faculty and staff. To date, UNLV has conferred more than 186,000 degrees, producing more than 151,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity, and is a recipient of the Carnegie Classification for Community Engagement. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity #J-18808-Ljbffr