Customer Service Representative
Massachusetts Staffing, Canton, Massachusetts, United States, 02021
Customer Communications Support
Part-time evening opportunity that is a 4-month seasonal project, supporting customer communications. Schedule: MondayThursday: 6:00 PM
11:00 PM, Saturday: 12:00 PM
6:00 PM. Responsibilities: Handle inbound and outbound shareholder calls and email inquiries. Provide clear, professional assistance using scripted guidance. Help callers understand voting processes and ballot items. Process requests for proxy materials and update votes. Navigate multiple systems using dual monitors. Meet call metrics and quality standards. Required qualifications: HS Diploma or GED, 1+ year contact-center customer service experience, 6+ months outbound calling experience (within last 24 months), ability to persuade customers to complete required actions, clear, professional speaking voice; ability to read scripts verbatim, ability to remain calm and effective in fast-paced or stressful situations. Equipment requirements: Company-provided laptop, candidate must supply a USB headset and second monitor, ability to hard-wire into home internet, internet minimum: 100 Mbps download / 10 Mbps upload, physical address required for equipment delivery (no PO boxes). Experience level: Entry level. Job type and location: This is a contract position based out of Canton, MA. Pay and benefits: The pay range for this position is $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: medical, dental & vision, critical illness, accident, and hospital, 401(k) retirement plan
pre-tax and Roth post-tax contributions available, life insurance (voluntary life & AD&D for the employee and dependents), short and long-term disability, health spending account (HSA), transportation benefits, employee assistance program, time off/leave (PTO, vacation or sick leave). Workplace type: This is a fully remote position. Application deadline: This position is anticipated to close on Feb 27, 2026. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Part-time evening opportunity that is a 4-month seasonal project, supporting customer communications. Schedule: MondayThursday: 6:00 PM
11:00 PM, Saturday: 12:00 PM
6:00 PM. Responsibilities: Handle inbound and outbound shareholder calls and email inquiries. Provide clear, professional assistance using scripted guidance. Help callers understand voting processes and ballot items. Process requests for proxy materials and update votes. Navigate multiple systems using dual monitors. Meet call metrics and quality standards. Required qualifications: HS Diploma or GED, 1+ year contact-center customer service experience, 6+ months outbound calling experience (within last 24 months), ability to persuade customers to complete required actions, clear, professional speaking voice; ability to read scripts verbatim, ability to remain calm and effective in fast-paced or stressful situations. Equipment requirements: Company-provided laptop, candidate must supply a USB headset and second monitor, ability to hard-wire into home internet, internet minimum: 100 Mbps download / 10 Mbps upload, physical address required for equipment delivery (no PO boxes). Experience level: Entry level. Job type and location: This is a contract position based out of Canton, MA. Pay and benefits: The pay range for this position is $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: medical, dental & vision, critical illness, accident, and hospital, 401(k) retirement plan
pre-tax and Roth post-tax contributions available, life insurance (voluntary life & AD&D for the employee and dependents), short and long-term disability, health spending account (HSA), transportation benefits, employee assistance program, time off/leave (PTO, vacation or sick leave). Workplace type: This is a fully remote position. Application deadline: This position is anticipated to close on Feb 27, 2026. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.