Logo
job logo

Customer Service Representative

TEKsystems, Canton, Massachusetts, us, 02021

Save Job

Parttime evening opportunity that is a 4 month seasonal project, supporting customer communications.

Schedule

Monday-Thursday: 6:00 PM - 11:00 PM

Saturday: 12:00 PM - 6:00 PM

Responsibilities

Handle inbound and outbound shareholder calls and email inquiries

Provide clear, professional assistance using scripted guidance

Help callers understand voting processes and ballot items

Process requests for proxy materials and update votes

Navigate multiple systems using dual monitors

Meet call metrics and quality standards

Required Qualifications

HS Diploma or GED

1+ year contactcenter customer service experience

6+ months outbound calling experience (within last 24 months)

Ability to persuade customers to complete required actions

Clear, professional speaking voice; ability to read scripts verbatim

Ability to remain calm and effective in fast paced or stressful situations

Equipment Requirements

Company provided laptop

Candidate must supply a USB headset and second monitor

Ability to hardwire into home internet

Internet minimum: 100 Mbps download / 10 Mbps upload

Physical address required for equipment delivery (no PO boxes)

Experience Level Entry Level

Job Type & Location: This is a Contract position based out of Canton, MA.

Pay and Benefits The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position.

Application Deadline This position is anticipated to close on Feb 27, 2026.

About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

#J-18808-Ljbffr